Done earlier than expected, and the free car wash was the cherry on top of the great service
4/10/2025
Erin S. VERIFIED CUSTOMER
Great communication
4/10/2025
Peppi E. VERIFIED CUSTOMER
I was quoted a price of $170 for fluid exchange for AWD suggested at 60,000 miles but there was a charge of $36.56 or $36.65 (depending on where you look) for gear oil. This was never mentioned to me when I agreed to the service. I expect to be informed verbally of the entire price before I agree to a service. I found this later when looking over my paperwork. Not happy.
4/10/2025
Michael M. VERIFIED CUSTOMER
Service light still on
4/9/2025
Charles Q. VERIFIED CUSTOMER
Great and fast service. Thank You
4/9/2025
Todd S. VERIFIED CUSTOMER
Always great working with Jesse. Courteous and friendly. Always explains work being done, or needed clearly.
4/9/2025
Emily H. VERIFIED CUSTOMER
Sean provided good service and Daniel was helpful getting my car in
4/9/2025
Jack T. VERIFIED CUSTOMER
Great job
4/9/2025
Michael H. VERIFIED CUSTOMER
Mallory is a wonderful advisor. She kept me informed throughout the whole process and made sure I could keep my busy afternoon schedule. Mallory sets the standards for other advisors to obtain. She makes the service process easier and even enjoyable. Wouldn't hesitate to recommend her to others and I will be requesting her on my future services.
4/9/2025
Trudi J. VERIFIED CUSTOMER
Really appreciated the fact that there was no charge for the inspection and all is well with my car. Even got my car washed. Made my day! Thank you!
4/9/2025
Joan F. VERIFIED CUSTOMER
This was, by FAR, the best service experience I have had with ANY dealership. It took a long time but Justin explained why and made the long wait become headache-free for me. And it seemed to me he looked only for a solution when obstacles arose, rather than excuses. Clearly a well-trained, customer-service-oriented and caring employee. It’s folks like Justin that keep bringing us back to Smart Motors.
4/9/2025
Lawrence S. VERIFIED CUSTOMER
Good service, friendly and efficient staff, and good coffee and treats while we wait in the service lounge! Very reasonable price too!
Greatly satisfied with Smart Motors Toyota!
Judy Skupien
4/9/2025
Hans A&. VERIFIED CUSTOMER
Erik was very personable and helpful.
4/9/2025
Florentina B. VERIFIED CUSTOMER
Very kind
4/9/2025
John N. VERIFIED CUSTOMER
Good service. Would love to see the appraisal.
4/9/2025
Brad M. VERIFIED CUSTOMER
Thanks. Everything went well.
4/9/2025
Kirk L. VERIFIED CUSTOMER
I had a problem with the protective film on my brand new car and the service advisor I spoke to told me to tell them when I arrived for service. When I arrived, I was told that was a totally different department that would take care of that. They could not take a look at it at the time of my appointment. I now have to make another appointment to have them evaluate the issue and then probably return to have them fix the problem.
4/9/2025
John E. VERIFIED CUSTOMER
nothing
4/9/2025
Kevin O. VERIFIED CUSTOMER
Only thing they missed is when I drop off the car I said I wanted store rotation and the rubber piece put back in place on the roof of my SUV. Picked up the car and assumed it was done but realized it was never done. When I went back another intake person said they don’t do that. Be sure you repair people read the full customer request and to get back to the customer about the issue at the check out