Smart Motors Toyota Auto Repair Service

Always great service at Smart Motors!

Justin was great! He went above & beyond to get my concerns diagnosed and to provide full information regarding options to remedy the diagnosed problem. Looking forward to working with Justin again.

Ms Zwettler was very helpful and gave me an excellent understanding of the options for our vehicle.

Excellent service and kept informed as to status of car.

Eric did a great job. Quick and clear.

Gregorio was super professional and friendly. Kept me informed throughout my service.

Great service and communication. Thanks!

Very satisfying dealing with Mallory she was a delight to deal with and credit to your organization thank you

Thank you for excellent and painless service

Thanks for quick service.

Thank you for helping me and our car with the Exhaust System problem. I look forward to returning later this month for replacement of the needed parts. May God bless everyone at Smart Toyota!

Excellent communication and service!

I have experienced this issue before where every time I set an appointment, they forget to service my car in a timely manner. The last time, I had to wait almost three hours. During my most recent appointment, I complained after an hour of waiting because I noticed they hadn't even started on my car yet. I am thankful to Eric Muma, who stepped up and expedited my maintenance check.

satisfied

Efficient friendly service. Thanks!

Matt was professional. He made sure that I understood the service provided and did not have any additional questions. The car was finished in the time he had estimated.

Excellent Service!

Great job, thank you!

Great customer service from start to finish. Jesse was very informative. The shuttle service was great. Joe was prompt and very professional. A class service!

I was very disappointed in the service I received by Ian Spencer today. I felt like a ****. After being greeted by somebody very friendly we spent ten minutes waiting on the drive. No issue. Ian came out and his first words were "Do you guys have an appointment". No greeting, no introduction, nothing. The whole check in process we were treated as if we were a ****, wasting his time. My son (a technician at a great dealer in town) had a concern about my tires. Ian was incredibly dismissive and condescending. My son had to ask him three times to look at it. Ian made it very clear that simply bending over to look at a tire was a waste of his time. Same reaction when he was asked to add a line on the repair order so a technician could look at them. It seemed like Ian was trying to use as few words as possible to check us in. This is my second and last free service with Smart. The first one I was treated very well. My advisor was super friendly, attentive, made it clear it was a free service and overall was a positive experience. My experience today was the polar opposite. Even the advisor that checked us out today was pleasant. I have never been treated like this at a dealership. Needless to say I will only be returning to your service department for warranty work. Also no car wash is ridiculous honestly. I understand it is a free service but shouldn't new car customers be treated well so that they want to return for their next car or even basic services?