Eric was excellent! He thoroughly reviewed the service checklist and I appreciated the offer to rotate the tires. Very smooth process
8/6/2025
Saraliz J. VERIFIED CUSTOMER
When I did the appointment online I checked off oil change. All they did was tire rotation. The maintenance light came on so obviously to me it needs an oil change not just a tire rotation. I had my son and my mom drive 1 hour for that.
8/6/2025
Amy P. VERIFIED CUSTOMER
I don’t think the recall completely got fixed. The third row still doesn’t lay flat.
Melissa was great to work with.
8/6/2025
Firoz K. VERIFIED CUSTOMER
$120 per oil change is too much! Especially when $13 of it is “miscellaneous charges” that being said, the staff was professional and helpful.
8/5/2025
Daniel S. VERIFIED CUSTOMER
Eric was great !
8/5/2025
Aroor M. VERIFIED CUSTOMER
Polite, comprehensive and thorough evaluation and remediation. Good job! But the charges were surprisingly high!
8/5/2025
Mike Z. VERIFIED CUSTOMER
Completely satisfied
8/5/2025
Paul P. VERIFIED CUSTOMER
Jesse was awesome to work with!
8/5/2025
Maureen S. VERIFIED CUSTOMER
Smart Motors seldom disappoints.
8/5/2025
John R. VERIFIED CUSTOMER
Service isn’t complete. Waiting on alignment bolts? For this common tundra and sequoia issue surprised they are not a stocked item.
8/5/2025
Marianne C. VERIFIED CUSTOMER
Paul was great with keeping me updated and ensuring my peace of mind while my beloved car was in your care. 12/10 would recommend!! Thank you very very much!!
8/5/2025
Thomas F. VERIFIED CUSTOMER
I noticed an issue with car when turning the steering wheel-a knd of rubbing sound. I told service person that when checking car in for service. I was told the fast service side of service dept could not and was not able to identify the issue. That would require a seperate service appt on the other side of the dealership. Your kidding me.
8/5/2025
Christopher D. VERIFIED CUSTOMER
Issue not fixed
8/5/2025
Edward K. VERIFIED CUSTOMER
Thank you for your support, David!
8/5/2025
Jerome K. VERIFIED CUSTOMER
Fast and complete.
8/5/2025
Louise K. VERIFIED CUSTOMER
Did I miss the part where it told me that I would be in the repair side of Smart Motors. Very possibly I did. It might be a good idea to put them
in the appointment reminder note that gets sent out.
Gregorio is a credit to your organization. I hope your business has a way of thanking an employee for a job well done.
Louise K
8/5/2025
Brian B. VERIFIED CUSTOMER
Caleb was awesome, he did well with answering my questions about my car