Stop trying to up sell services. Your “service representatives” aka sales people com off as dishonest and it feels more and more like you’re running a scam. Classic auto mechanic rip off vibes coming from the express area. Charges for miscellaneous shop materials on the bill? $16 for rags and cleaning supplies used for an oil change and tire rotation? It’s just BS. You’re ripping people off. You should be embarrassed pushing the policies you do. On top of all that you’re 20% more expensive than any other garage in Madison. If you didn’t wear the Toyota name you’d be out of business as a mechanic. Contact from a representative? No thanks. I do t need another BS explanation every time you guys try to squeeze me for another $1000. Other shops have mentioned that when the management of the express area changed recently, so did its level of honesty. You have a reputation around town and it’s not good.
8/8/2025
John A. VERIFIED CUSTOMER
There was a %24.95 charge I didn't notice and it had explanation for the charge other than "other". I'd like to know ow the purpose for that charge.
8/8/2025
Howard W. VERIFIED CUSTOMER
David is very professional
8/7/2025
Louis C. VERIFIED CUSTOMER
Responsive, thorough and timely.
8/7/2025
Peter B. VERIFIED CUSTOMER
He identified an additional issue that needed attention and kept me informed on progress. His manner was professional and pleasant.
8/7/2025
Gary B. VERIFIED CUSTOMER
Fast and convenient service.
8/7/2025
Edward B. VERIFIED CUSTOMER
High quality and fast service!
8/7/2025
Paula W. VERIFIED CUSTOMER
I was not impressed with the pick up of my vehicle. I assume I was one of the last patrons. No keys in the car with a few employees closing up shop. I was out back wondering if the person walking by (who I told- “key not detected”) would look into the situation. Sean and another employee came out maybe 2 minutes later. No keys. I was left alone again after my car was searched. A few minutes later Sean appeared with my keys, very limited explanation and no apology. As I began, not impressed.
8/7/2025
Mark B. VERIFIED CUSTOMER
Service was good and quick
8/7/2025
Xin Z. VERIFIED CUSTOMER
I received clear and nice communication. He explained me all of the exams items.
8/7/2025
William Lease. VERIFIED CUSTOMER
Service was good,I forgot to ask is there a software upgrade for the temp reading on dash because it's off by 3 -4 degrees
8/7/2025
Joseph G. VERIFIED CUSTOMER
I deeply appreciated Sean's clarity in describing the updates and his commitment quality customer service!
8/7/2025
Howard P. VERIFIED CUSTOMER
Mellissa was outstanding! She clarified the reason that I was bringing my 2024 Tundra in for service, made certain that she addressed my concerns, and answered all of my questions. She advised me that she has only been working for Toyota for one year, but I would’ve thought she had worked there for more than a decade. It was clear that she knew both her job and was able to extend Customer Service at the highest level. I made a request for an oil sample to be collected from my vehicle, and she also did not forget that; as I was worried it might not happen. this type of service will bring me back to Toyota for certain.
Howard P
8/7/2025
Zana N. VERIFIED CUSTOMER
He is awesome! Great communication explain everything I need it done with the car. Friendly and very polite. Highly recommend him.
8/7/2025
Jimmer Y. VERIFIED CUSTOMER
Thanks for the help
8/7/2025
Peggy H. VERIFIED CUSTOMER
The express service appointment only bay did not have to proper tool to loosen a stuck wheel bolt so they were not able to rotate my tires on check the brakes on the drivers side. Otherwise service was fine and I was out earlier than expected because the service was not completed.
8/7/2025
Patricia M. VERIFIED CUSTOMER
We were very happy with the repairs.
The car sounds great.
8/7/2025
Patti K. VERIFIED CUSTOMER
David was very pleasant and efficient. The guy I checked out with was not nearly as pleasant. Really just went thru the motions.
8/7/2025
Margaret G. VERIFIED CUSTOMER
Wonderful!
8/7/2025
Raymundo B. VERIFIED CUSTOMER
Muy atentos y eficaz solucionaron mi problema el mismo día
Gregorio Jiménez siempre estuvo al cuidado de mi vehículo y constante comunicación conmigo creo que es un excelente trabajador felicidades