Knowledgeable, responsive, kept me informed about my vehicle. Great service advisor! Thanks!
1/4/2025
John H. VERIFIED CUSTOMER
Beth is great to work with.
1/4/2025
Mark H. VERIFIED CUSTOMER
Beth does an amazing job and is a tremendous asset to your dealership
1/4/2025
Mike R. VERIFIED CUSTOMER
Beth is always awesome. You should definitely give her a raise!
1/3/2025
Jeanne U. VERIFIED CUSTOMER
We had to wait much longer than our appointment time was scheduled for. We had other plans that had to be changed because it took so much longer than was expected.
1/3/2025
Thomas A. VERIFIED CUSTOMER
Friendly and timely and totally clear!
1/3/2025
Micheal M. VERIFIED CUSTOMER
I was given an 11:30 vehicle service APPOINTMENT. I arrived on time to discover I was # NINE in line??? It's Inconsiderate to be given an appointment that's not honored. Having driven from Manhattan, I'll expect a loaner car next APPOINTMENT.
1/3/2025
Jeremiah C. VERIFIED CUSTOMER
Beth kept me informed and was very helpful
1/3/2025
Alan T. VERIFIED CUSTOMER
Beth Knaup is excellent to work with and makes each trip there a pleasant experience.
1/1/2025
Kyle G. VERIFIED CUSTOMER
Thanks for all your support. I appreciate it.
1/1/2025
Penny S. VERIFIED CUSTOMER
Excellent service
12/31/2024
Steve W. VERIFIED CUSTOMER
Thank you!
12/31/2024
Christine H. VERIFIED CUSTOMER
My 2:30 appointment meant nothing. My car did not enter the shop until a 4:07 text and report on check list which I took as the car was done. I waited 10 minutes for Beth to come get me and then went to pay as I had an amount. When I have called for an appointment it seems like any day is wide open and I now know it is just to car in your que and the time means nothing. I usually take an early morning time and don’t have this issue.
12/31/2024
Jocelyn P. VERIFIED CUSTOMER
Always a great experience with this dealership! No complaints and each visit is done in a timely manner.
12/31/2024
Becky D. VERIFIED CUSTOMER
The world to was done in a timely fashion. All were quite professional.
12/31/2024
Jana P. VERIFIED CUSTOMER
Beth was great. She even spoke to Lexus in KC on my behalf to get my repair covered by the available customer support program ( which Lexus denied when I spoke to them previously). Lewis Toyota Beth saved me nearly $1000 as a result of her tenacity! Thanks Beth!
12/31/2024
Anna U. VERIFIED CUSTOMER
Only concern is my truck still says maintenance soon so will call tomorrow to bring back in
12/29/2024
Devin W. VERIFIED CUSTOMER
2 1/2 hours for an oil change is uncalled for. When the truck was done it was outside for at least 10 minutes and no one came to get me. I had to ring the bell and the lady had to make the bill. I was charged for 7 it's in a vehicle that only holds 6 at the most.
I'm very displeased.
12/28/2024
Kristie S. VERIFIED CUSTOMER
I was charged for a tire rotation/brake check but in the video of the mechanic showing what he did, he said the tires weren't taken off so the brakes weren't checked. It also means the tire rotation wasn't done. I called to discuss this and was told I would get a call back, which I didn't get.