The work was fine so far as I have found. The bill seemed excessive & I was told the estimate was about $346 but the bill was $416 because of "shop fees" whatever the hell that is & other misc charges added and of course tax. It seems all these other charges were "normal" & could have been added into the estimate to begin with. Sort of a bait & switch.
3/14/2025
John P. VERIFIED CUSTOMER
Took quite a while but also appreciate the bath it got. Thanks. Service people very courteous.
3/14/2025
Rhett T. VERIFIED CUSTOMER
Ray was friendly and knowledgeable! Thank you!
3/14/2025
Barbara H. VERIFIED CUSTOMER
Beth did not check to see if I had an extended warranty and I was not informed in advance about what was being done to my car. I would not have replaced unnecessary filters ($151 worth!) had I been aware it was not covered under warranty. I purchased the vehicle at Lewis Toyota and I believe it should be in the records that I have an extended warranty
3/14/2025
Karen O. VERIFIED CUSTOMER
No sticker was left on inside windshield for next scheduled service. They did remove the old one
3/14/2025
Heidi B. VERIFIED CUSTOMER
I was pleased with quality of service. One issue I have is timeliness. When I make an appointment for 10:30 and I check it in at 10:35 but my car isn’t even taken back to be serviced until after 11:45 (I sat outside and watched) and a simple oil change plus tire rotation takes until 1 pm something is wrong with your scheduling department. This has happened multiple times in the past year. I travel from 50 miles away so I wait at the dealership. I can’t burn a whole day to be get an oil change.
3/13/2025
Peggy F. VERIFIED CUSTOMER
I was pleased with my third attempt to get this service. I was able to have an open ended appointment and just leave my car for the day that was very accommodating since it was the third time that I’ve changed my schedule and made arrangements. Everyone was polite and kind. The recall was completed in a timely manner and communication was clear.
3/13/2025
Sandy S. VERIFIED CUSTOMER
Yesterday I brought my 2015 RAV4 in for scheduled service. The mechanic failed to notice that the coolant overflow tube was missing. My son had a tube that would fit so he replaced it when he purchased and replaced my battery. I definitely feel that this is something the mechanic should have noticed, brought to my attention and then replaced it.
3/13/2025
Diane V. VERIFIED CUSTOMER
Thank you
3/13/2025
Susan T. VERIFIED CUSTOMER
No more surveys!!!'nn
3/13/2025
Matt A. VERIFIED CUSTOMER
A part under my car was not refastened properly, so if drug on the ground as I drove home. I need it repaired immediately. Bringing it by in the morning
3/13/2025
Emma L. VERIFIED CUSTOMER
The gentleman who helped me get the hub caps put on was such a great person. He couldn’t have been more helpful. Next time I have an issue with my car, would know he would give me the best advice. It’s not everywhere where an old 87 years old lady gets treated with patience and kindness. Thank you Lewis Toyota for having good people like him. Emma L
3/13/2025
Ian I. VERIFIED CUSTOMER
Was quicker than expected. Good service.
3/13/2025
Janet S. VERIFIED CUSTOMER
I needed to pick up my grandson from school and when the time got close I mentioned it to the lady at the desk and she talked to Ray and they managed to get me done in time.
3/12/2025
Juldean R. VERIFIED CUSTOMER
Well done everyone was operating in excellance.
3/12/2025
Nancy B. VERIFIED CUSTOMER
Service with a smile.
3/12/2025
Glenn F. VERIFIED CUSTOMER
Front seat wasn’t fixed. It was right on the paperwork to fix it. Still popping loudly. How could they not notice it wasn’t fixed?
3/12/2025
Michael R. VERIFIED CUSTOMER
None
3/12/2025
Roger D. VERIFIED CUSTOMER
Always a pleasure. Staff are welcoming and friendly.