All staff were friendly, polite, courteous. Waiting room great. But…I made an online appointment for a basic oil change and tire rotate at 9 30 am. I showed up at 9 20 am. Car was done at noon. Given that I had an appointment, it seemed a bit long to wait. And at cashier, I was told using a credit card would charge me a fee, so I paid with my debit and not my Cash Back card, which I prefer. Otherwise it was a great experience. I did not, however, anticipate a 2.5 hour wait.
4/18/2026
Kowanno P. VERIFIED CUSTOMER
Will do!
4/17/2026
Marc G. VERIFIED CUSTOMER
Steve and his team did a great job on both of our vehicles today! Thanks everyone!
4/17/2026
Lisa T. VERIFIED CUSTOMER
Ray was very friendly and confident in getting the issue fixed.
4/17/2026
Shelmas S. VERIFIED CUSTOMER
I dropped my vehicle off on 4-15-26 at around 10:30 and didn't receive it back until the following morning, this was a huge inconvenience and keeping me in the loop would of helped but I received no info on my vehicle.
4/17/2026
Terry D. VERIFIED CUSTOMER
I appreciate your care and expertise always !! Thank you !!
4/17/2026
John R. VERIFIED CUSTOMER
Much easier than I expected.
4/16/2026
Francine S. VERIFIED CUSTOMER
Look forward to the survey. It will show top scorescore!
4/16/2026
Michael M. VERIFIED CUSTOMER
Steve is always friendly and knowledgeable.
Communicates well.
4/15/2026
Sandra P. VERIFIED CUSTOMER
First time to service dept and impressed!!
4/15/2026
Shirley D. VERIFIED CUSTOMER
I appreciate the thoroughness of your crew.
4/15/2026
Nicole D. VERIFIED CUSTOMER
Steve is always so personable and provides very professional insight to schedule, service recommendations, etc.
4/15/2026
Gary C. VERIFIED CUSTOMER
Always a pleasure working with Beth and Lewis Toyota….prompt, thorough professional care
4/14/2026
Michelle M. VERIFIED CUSTOMER
My air conditioner still does not work. It worked when I picked it up and drove it back to my office. But once I got in it tonight to drive it home, the air conditioner does not work.
4/14/2026
Mary M. VERIFIED CUSTOMER
Ray provided exceptional service, very professional and also very very friendly. He’s a great listener to my issues with my car.
4/14/2026
Ronald C. VERIFIED CUSTOMER
Not sure where to start. Documented instructions were ignored, and while the unauthorized work was written off the bill, we were then billed for 15 hours of service from the technician on the same day. I’m relatively sure in the 9 hours you had the car that is impossible. After much effort part of the “extra” labor was also written off. I had asked to have the spark plugs changed out since it was the 120K mile service However, no one mentioned that doing so would be $450. I guess it’s my fault for not asking, but Ive never seen changing out a set of plugs cost $450. Every time we bring the car in there is some wonderful surprise waiting in billing. This was for all purposes our last visit. I would rather drive to Crown.