I scheduled an appointment that I ended up waiting nearly 4 hours.
2/28/2024
Eric C. VERIFIED CUSTOMER
Oil change and tire rotation took over 2 hours to complete. I was told while checking out that this was due to short staffing. It would have been preferable to reschedule during a time with appropriate staffing and let me know before starting the service.
2/27/2024
Mary B. VERIFIED CUSTOMER
Ray was great, but the wait time of almost 3 hours is a little much when you make an appointment.
2/27/2024
Nicole C. VERIFIED CUSTOMER
Thank you for the customer service
2/27/2024
Melissa B. VERIFIED CUSTOMER
I called and left a VM this morning and I'm surprised I haven't heard back from anyone. My car had a slight vibration when Ibrought it in, so we discussed and it was decided to rotate and balance the tires. My car now has a terrible vibration at multiple speeds, much, much worse than before.
2/27/2024
Amanda B. VERIFIED CUSTOMER
Beth was great. But I was there 4 1/2 hours for an oil change and tire rotation. What good is an appointment if they can’t stick to it.
2/27/2024
Vicki M. VERIFIED CUSTOMER
I didn’t receive my report until I was gone in car back to work. I have always received my report and got an opportunity to have filters replaced. I also would have appreciated discussing my oil leak. I have used Lewis for years. Not sure what or why this has changed.
Please give me a call to discuss results on the oil leak and I will try to get air filters replaced also. More concerned about oil leaking. ****-****-xxxx
Vicki M
2/27/2024
Mary Y. VERIFIED CUSTOMER
Ray was really helpful with my car and informing me what needed to be done. Very nice.
2/27/2024
Peter P. VERIFIED CUSTOMER
Ray was great! He provided excellent service! Thank you!
2/27/2024
Eugene R. VERIFIED CUSTOMER
Excellent service. Very friendly and professional.
2/27/2024
Norma P. VERIFIED CUSTOMER
I've always trusted Lewis Toyota with my cars, and this service was another example of its professional work and attitudes.
2/27/2024
John M. VERIFIED CUSTOMER
Great customer service
2/27/2024
Joy H. VERIFIED CUSTOMER
It took 1 1/2 hour long when it wasn’t busy at all. I went to the restroom and it was so dirty. They tell me I need to replace my car battery but they don’t come and tell my why. The worst service I’ve ever received.
2/25/2024
Janet R. VERIFIED CUSTOMER
Went for a scheduled (had an appt) oil change and tire rotate. Last time I was there with a scheduled appt it took 4 hours, this time it took 2 hours. I questioned if they rotated my tires because it wasn’t marked on the sheet. They said yes and said it’s part of total care. Fact is they did not rotate my tires as I had marked my tires so I knew they were not rotated! So now I question if my oil and filter were actually changed! I have no faith in the service center at all. I do not understand why it takes so long to have an oil change? Honda dealer has you guys beat hands down!!! It literally takes 30 to 40 min for oil change, tire rotate at Honda and it includes a car wash! You guys need to step up your game.
2/24/2024
Bonnie R. VERIFIED CUSTOMER
Took over 2.5 hours for an oil change.
2/24/2024
Patricia H. VERIFIED CUSTOMER
Appointment was at 9:00 for my first 5,000 mile tire rotation and fluid check. Was waiting for 3 hours. I don’t understand why appointments are even made if it takes this long.
2/24/2024
Thomas N. VERIFIED CUSTOMER
Nicely done. Work was done little more time to finish the work, but it was done very well.
2/24/2024
Kendall H. VERIFIED CUSTOMER
I spent 4 hours at the dealership for an oil change and tire rotation.
2/24/2024
Rebecca S. VERIFIED CUSTOMER
You were 2 hours late for my appointment time.
2/24/2024
Debra W. VERIFIED CUSTOMER
There were glitches in the system and did not text about what was recommended. I could have got the cabin filtered changed while I was there. I waited 31/2 hours when I had a 9:00 am appointment. They were very busy and doing the best they could.