Steve was great, but my tires were supposed to be rotated with my service package, and that was not completed, and I have to come back another day to get it done.
3/16/2024
Monica C. VERIFIED CUSTOMER
I’m new to this Toyota location/new to Kansas. I was a little concerned hearing other customers complain about all their long wait times. But my personal experience, was good (expected for a Friday.) Ray quickly greeted me, checked me in, offered a tire selection and kindly applied a discount AFTER the fact (I forgot I had a coupon.) this, I’m sure would have upset most techs; however, Ray stood professional and was quick to get me out. Thank you. I’ll definitely be back!
3/16/2024
Rena C. VERIFIED CUSTOMER
Great service!
3/15/2024
Tate S. VERIFIED CUSTOMER
Awesome service an works with the customers exceptionally well.
3/15/2024
Stephanie M. VERIFIED CUSTOMER
Service Reps today were very helpful, courteous, & friendly. Left feeling better about the visit than I have on more recent visits.
3/15/2024
Henry A. VERIFIED CUSTOMER
Scott was friendly and professional!! We appreciated his help with the system of texting between us and the technician!’
3/15/2024
Chris R. VERIFIED CUSTOMER
When I returned the next day due to not having the parts available the day of service she didn’t even remember who I was or what I was even there for, mind you that I wasn’t even gone from there over 12 hours. Did not explain to me why things were not done as expected by the recommendation of the quote till I asked. When I asked about coupons I saw on your Lewis Toyota website couldn’t even answer them or if it was even a correct coupon. Was very snarky and rude and didn’t like her attitude towards me on either day! I also have something all over my steering wheel and can’t seem to get it off!!
3/15/2024
Stephanie M. VERIFIED CUSTOMER
Total lack of communication/updates of any kind. Was told that the original Service Rep was out & everyone else was too busy with their own customers to bother with anyone, meaning no one covered down. When I called was told no one was available but I would get called back. Guess what? Never had a single call returned. Only finally got an update when I came up in person. Apparently part's didn't arrive until a day later than expected. I understand delays in getting parts. What I absolutely cannot understand is the total lack of customer service & assistance. Was without a vehicle for a week. No one ever mentioned a loaner vehicle until day 4, but then was told none were available after all. (Was told the vehicle would be ready by 5 after I'd been told parts didn't arrive until 1100 that morning, the mechanic had lunch at noon, & it was a min 8 hr job. It wasn't ready by 5.) When my vehicle was finally ready, I was never given an overview or told what was done to the vehicle. Or if any other issues were found that I should be aware of. I've been to several Toyota dealerships for maintenance over the years, across multiple states. This location has taken top place for being the worst.
3/15/2024
Linda F. VERIFIED CUSTOMER
Was not very happy with scott.He lied to us by telling us we had an oil leak that needs immediate attention and after times asking him where he wouldn't answer,then when I kept asking he finally he finally went back to the video and looked he admitted that there wasn't anything. We asked if it was covered by extended warranty, but he didn't like it because we bought the car in Lawrence, that's because you only had 4 on your lot at that time or we would have bought from you. I don't like hi pressure and being lied to. It wasn't a very pleasant visit. I doubt that we will be back.
3/15/2024
Manny A. VERIFIED CUSTOMER
After I was driving down the road, I received the report from the technician. Indicated a battery problem, but nothing was said about it when I left. Plus did not show my tires were rotated, which is one of the things that is supposed to be done
3/15/2024
Alisande C. VERIFIED CUSTOMER
Ray is great every time I deal with him
3/15/2024
Douglas B. VERIFIED CUSTOMER
Ray’s the best in the whole Wild West!
We hope you liked your tea.
3/15/2024
John H. VERIFIED CUSTOMER
Beth is great to work with.
3/15/2024
Gary B. VERIFIED CUSTOMER
thank you
3/14/2024
Reuben L. VERIFIED CUSTOMER
Not ready to trade in at this time but thanks anyway
3/14/2024
Linda V. VERIFIED CUSTOMER
My car still says maintenance needed soon. This is the second time that I have will have to come back to have you reset that gauge. It happened one other time I was there.
3/14/2024
Maurus B. VERIFIED CUSTOMER
You all are always top notch! Thank you for taking such good care of my vehicle!!
Brenda
3/14/2024
Phil G. VERIFIED CUSTOMER
Simple oil change took 3 hours. Oil smeared on both front fenders and
Hood. Oil on passenger seat, glove box, steering wheel center and rim. Super sloppy. Don’t plan to return.
3/13/2024
Kevin R. VERIFIED CUSTOMER
She always goes beyond the expectation, I value input and applaud her professionalism!
3/13/2024
Jerry M. VERIFIED CUSTOMER
I was told at the time I picked up my car, that it took longer than it should have. I appreciate the honesty. Sometimes, things don't go smoothly, but that's life. I love my car, and I like the professional attitude I see.