Cherokee County Toyota Auto Repair Service

I wanted my wipers replaced. All 3 because last time I had a service they said they needed it The fronts weren’t too bad but the back is falling apart. Well I thought $42 wasn’t bad for 3. On the way home I found out the rear wasn’t replaced. Now I think $42 for 2 is a little high and why wasn’t the back replaced considering what it looked like. Now I question the whole inspection.

Mary is great!

Liz has done an exceptional job in addressing and resolving my wiper issue with my highlander.

Josh was very helpful in our purchase of new tires and alignment. He is a good representative for Cherokee Toyota! And, we look forward to working with him again.

My truck has been getting serviced here since it was purchased back in 2016. Today I was recommended a transmission flush along with a 4x4 drive line and differential flush on top of my oil change for an estimate of $1400. Had my truck needed these services done it wouldn’t have been an issue but these flushes had been completed on my truck less than 10k miles prior. Luckily I remembered this and was able to bring it to the attention of the service writer and he was able to update my records. This isn’t the first time services have been recommended to be done prematurely. This type of problem causes trust issues between the customer and service department especially with maintenance costs on vehicles climbing these days. The technician should be cross referencing the service history with the service writer to ensure service intervals are correct and not just recommending services based on what the service manual recommended. I understand how vehicle service history works because I am a mechanic myself in the motorcycle industry and know how important it is to keep up with maintenance on vehicle. I am able to service my vehicle myself but due to time constraints and how much I commute I bring my vehicle to Cherokee Toyota because I trust the job is going to be done correctly and my vehicles are going to be cared for the way I would myself. I don’t trust my wife to bring her vehicle to the shop alone because of issues like this I have had in the past where services were suggested before they needed to be completed. I hope going forward this may help the communication breakdown that can occur between a tech and the services writers. I know flat rate technicians want to get as many hours as they can per vehicle but not at the expense of losing trust with customers.

Liz is my Go-To Gal! She always provides exceptional service. Hands down the best!!!

Stephen was quite a gentleman and very professional. I’ve always enjoyed doing business with Cherokee Toyota.

Bring back the CHR vehicle. I love it and get comments from folks liking it. I would buy another one. Just add sun roof and trunk release.

I can’t believe an air filter cost $80.

Thank you Stephen! Today’s experience with you and your service department will definitely make me recommend you to my friends who own a Toyota. I still can’t believe I got my awesome car back in less than 4 hours!

Liz is the best

Liz was very very helpful in diagnosing a creaking sound with my truck and ensuring the mechanic explained to me the issue. I was very pleased with her expertise and customer service. Thanks liz.

She was good at taking care of us very up front with what I needed thank you

Someone left the wrinkled up floor coverings & a dirty rag on my passenger seat.

Liz was great. Love the Toyota

Job well done

Everyone was extremely helpful and competent. I also worked with someone and finance to explain some things to me and he was also very helpful.

Everything went well and Stephen did a great job, but my main concern was correcting my transmission recall and that didn't happen because of computer issue. I'm disappointed that I will have to make another trip.

Friendly, efficient and professional staff.

She was courteous and effecient