Cherokee County Toyota Auto Repair Service

Fabulous!! First class service!

No comments

Liz listens to customer and schedules accordingly. Friendly gal.

She did a great job.

He did a great job and was very pleasant!

Great job today! Thank you!

Excellent service

I appreciate the dealership was super busy this Tuesday but with an appointment time of 11 am , my vehicle’s 15k service was not completed until 12.46. I understand some walk-ins were serviced first. What is the point of the appointment system?

Awesome thanks yall

Liz is great!

Was given a a detailed explanation of what services were going to be provided and was completed faster than I expected, great job!

Thanks!

I was told by the girl who scheduled me Raven that the battery they would install would be 237.00 with the 10 percent discount. When I went to pay it was 336.00. I talked to Christian about this he said I had to have a special battery. I had no idea the battery would be this much. I had to pay the 336.00 but I was not happy about it. I told Christian what I was quoted. He did not budge. I have never heard of a battery being that expensive. I would appreciate someone looking into this. This is not right to pay 100 more than I was quoted. Raven scheduled me and reached out to me that I needed a new battery per Christian and my previous service I had there. She told me they were running a special. So I went for it and this is what happened. I have been a loyal customer for 2 years there and I am disappointed by the service today and being miss quoted. Also I need to make sure the right battery was put in and that I have a lifetime warranty on it. I would appreciate someone getting back to me and explaining this.

Great service.

Liz always does an excellent job taking care of my truck. Have to say that I would rather schedule my appointments with Liz directly rather than who ever scheduled it.

Great service!

Liz is excellent!

Everything was great!

I got what I came for. It plus a new set of tires because she asked.

Christian did everything to the best of his ability but your service team let him, and us, down. I had my car serviced on Monday, April 22 for a routine 190k check. I was told a coolant flush and a transmission flush were highly recommended due to the miles on my car. Because we’ve trusted Cherokee county Toyota before and have felt like our best interests were at heart, I agreed to those services. On Tuesday evening, April 23, we noticed my car was leaking a fairly significant amount of coolant. Your service department was already closed (by the way, you need to update your hours online because we expected to reach someone at 6:30pm) so we had to wait until Wednesday morning to bring it in. Christian was quick to greet us and let us know he’d call as soon as he had answers. We dropped off the van at 9:00 and at almost noon, received the text with a service report. Supposedly I needed all new gaskets to the tune of $1500. My husband called and asked a lot of questions - I brought a non-leaking car to you on Monday, you told me on Wednesday that the leak was inevitable due to the service provided. After having just spent nearly $1000, we weren’t too happy to spend another $1500. It felt very much like I was being duped somehow. When we pointed out that we’d JUST paid a labor fee for your techs to work on that system and asked about Cherokee Toyota working with us in the price, we were told there really wasn’t a way to do that. We decided to pick up the car and get a second opinion. When we arrived, Christian reiterated that it looked like maybe I’d had a leak for a while and that there was no way for the techs on Monday to see “behind” there to notice, which is odd because your Monday report said you’d done a visual inspection and I just needed a flush. Bottom like is that we felt the dealership had caused something to start leaking and we were being taken advantage of. We took the van to an independent mechanic, told him what we were needing verified and within 5 minutes of putting it on his lift, he could see a clamp was not properly tightened which allowed fluid to leak into the valley plate. He fixed that, repressurized the system, drove it around and assured us we were set. My husband spoke with Christian again, who handled our frustration beautifully, and he suggested we call back if it held because he’d like to know. A week later, with the fix still holding just fine and no other leaks, Christian and my husband spoke again. Christian hasn’t done anything wrong except trust the report the service techs gave him. We are left feeling incredibly disappointed in your service department and questioning every prior interaction, wondering if our “must fix” items were really not so necessary. The most disheartening part is that I’m starting to search for a new car and had really prioritized buying another Toyota because I had felt good about our experiences with your service department and I will drive my next car long enough that it really matters; now that is called into question. The upside for us is that we’ve likely found a new mechanic for future services.