Very nice gentleman and follows the isduses. Keeps customers on the loop of the course of the repair. Very helpful.
4/6/2025
Greg B. VERIFIED CUSTOMER
Thanks
4/6/2025
Rocio A. VERIFIED CUSTOMER
Jaime provides great customer service.
4/5/2025
Keith H. VERIFIED CUSTOMER
Service really was quite good and you got a recall repair done that the previous dealer I went to said couldn’t happen unless I took my tent off my truck. The reason for the “not satisfied” was that two of your employees were texting while they were helping me which made them seem distracted and slightly slowed down the process. It would have been nice to have their full attention during our interaction
4/5/2025
Chuck O. VERIFIED CUSTOMER
Thanks!
4/5/2025
Vage T. VERIFIED CUSTOMER
Patrick was honest and trustworthy to work with
4/5/2025
Julia M. VERIFIED CUSTOMER
Friendly personnel and great client service. Thank you.
4/5/2025
Barbara C. VERIFIED CUSTOMER
Greg Bakalyan is an excellent representative of Bob Smith Toyota. He always greets me with a welcoming smile and helps me solve my problems on the spot. I requested one of his technicians, Georges Abadjian, to work on my SUV and request was granted. Georges used to work on my Lexus at Lexus of Glendale. I'm so happy that he is now one of Bob Smith Toyota's technician!!!
Thank you. Barbara C
4/5/2025
Maria Y. VERIFIED CUSTOMER
I had a 10am appointment and at 12:20pm I went to talked to the front desk lady to find out what is taking so long. Then they finally told me that they were barely going to do it. So by 1 pm they said it was done. It took 3 hours for a routine oil change. Not a happy customer. This is the first time it took 3 hours to get the service done. If this is going to happen next time when I go back I’m going to stop going there for service. I regret paying for the package of 5 service.
4/5/2025
Alireza N. VERIFIED CUSTOMER
Ara was an excellent and very knowledgeable.
4/5/2025
Karla K. VERIFIED CUSTOMER
Great service, worry free and courteous check in
4/5/2025
Virginia M. VERIFIED CUSTOMER
I just checked the age of my new tires and they were manufactured in 2023. I paid for new tires, not 2 year old tires. Bringing it back in to get new tires. Nothing over 6 months old please.
4/5/2025
Jordan H. VERIFIED CUSTOMER
Bob Smith is always exceptional. Thanks!!
4/5/2025
Gail C. VERIFIED CUSTOMER
I never have a problem with Toyota. Service is great!
4/4/2025
Lena P. VERIFIED CUSTOMER
Good customer service
4/4/2025
Deborah D. VERIFIED CUSTOMER
Excellent customer service.
Thank you
4/4/2025
James R. VERIFIED CUSTOMER
Hank is most professional with helping me with servicing my tundra. Thank-you Hank.
4/4/2025
Raymond T. VERIFIED CUSTOMER
Kept me updated on the status on my vehicle also inspected my vehicle . He contacted me on parts that were a concern and needed to be changed. I really appreciate keeping me informed