I had my car there for a service the day before I started having issues wit the battery . Brought the car back and was told my battery was completely corroded and was charged $45 to clean it and ended up needing a new battery, which took 2 days to figure out.
1/21/2024
Tana F. VERIFIED CUSTOMER
She was very helpful and it all was done in a timely manner. Thank you Cheryl Trotter
1/21/2024
Pauline K. VERIFIED CUSTOMER
The wait for the service provided seemed long, though no fault of Cheryl
1/20/2024
Mark S. VERIFIED CUSTOMER
JONATHAN TOOK GREAT CARE OF OUR NEEDS AND FULLFULLED OUR AGREEMENT WE HAD WITH THE PREVIOUS SERVICE RIDER EVEN THOUGH IT WAS A VERBAL AGREEMENT. THANKS JONATHAN!
1/20/2024
Trevor S. VERIFIED CUSTOMER
Easily worst customer service I have ever had. Honda had my car for 4 days. They didn't look at it until the 3rd day. I called repeatedly over 4 days and could NEVER get through to the service dept. Until after 5pm. So I did not know what was going on...if I needed a rental...etc etc. When they finally called to tell me the car was done ...the paperwork said they couldn't figure it out. I was told to go to another shop. When I paid my bill Cheryl told me my car was parked in front. It was not. I had to take my sick kids and trudge all over the lot until I finally found it dirty with plastic on the seats parked far from where I was told it was. I have gone to Honda and bought ALL my cars from Joe scheffelman for the past 33 years. I am done. This is the worst service I have had in any capacity by anyone. What happened to Honda? This place simply went down the crapper.
1/20/2024
John C. VERIFIED CUSTOMER
I sat in the waiting room for 6.hrs and my vehicle was never serviced. I requested a shuttle, that never happened. Worst dealership I’ve ever been to. I hope you go out of business.
1/20/2024
Blake S. VERIFIED CUSTOMER
You were outstanding
1/19/2024
Lois B. VERIFIED CUSTOMER
I’ve been a customer at Selover/Underriner Honda since the late 80s and Joe Scheffelman has been my salesman all these years. I’ve never had complaints or been disappointed and I think today was just a fluke. My appt.
For service today was at 10.00 and it was way after 11:00 when it was finished. I can’t remember exact time. The poor man at the desk had a mixup on people’s ’ paperwork and had told me I had $190 worth of work to be done on brake fluid that would not be covered on my less-than-a-year-old-leased Passport. Anyway it all got straightened out. This isn’t a big deal.
Please don’t yell at anyone. And please correct spelling of my name in your records. It’s been fine for yrs and I don’t know when misspelling popped up.
It’s Burgdorfer not Bergdorfer. Thanks
1/17/2024
Eirik A. VERIFIED CUSTOMER
Jon was very good to deal with. I will be back.
1/16/2024
Alan R. VERIFIED CUSTOMER
Good service.
1/15/2024
Kathryn S. VERIFIED CUSTOMER
Thank you!
1/15/2024
Patrick H. VERIFIED CUSTOMER
Cheryl was easy to communicate with and she kept me updated, thank you and I hope the block heater works as good as I am hoping
1/14/2024
Melissa P. VERIFIED CUSTOMER
Appreciated the communication throughout the day!
1/14/2024
Dan F. VERIFIED CUSTOMER
Great service
1/13/2024
Jacquie K. VERIFIED CUSTOMER
Thank you all for your knowledge and helpful Ness in getting my Honda repaired.
1/13/2024
Valerie Z. VERIFIED CUSTOMER
Very friendly and trustworthy
1/12/2024
Karen B. VERIFIED CUSTOMER
Thank you.
1/12/2024
Robin E. VERIFIED CUSTOMER
Cheryl is absolutely fantastic!
I had to call to find out when my car would be ready for pickup or an update. She had informed me it was ready, had been for sometime. However, she was not given the paper to call me when it was initially completed.
1/11/2024
Steve F. VERIFIED CUSTOMER
Excellent quick service with an extra touch I appreciated. Great communication saved me time.