Difficult to get someone to answer phone when going thru switch board. It just leeps rolling over in the service dapt. Using the main number I ended up call ten times in one week.
2/14/2024
Carol R. VERIFIED CUSTOMER
Cheryl was very helpful and very nice to work wu. She answered all my questions fully and in terms I could understand. You are lucky to have such a nice and knowledgeable employee!!
2/14/2024
Joel W. VERIFIED CUSTOMER
Cheryl was friendly and professional and communicated clearly through the process.
2/14/2024
Jana B. VERIFIED CUSTOMER
Went two weeks without contact..had to drive to dealership from Wyoming to find out what was going on as Noone answered phone and messages left with reception not returned.after visit with manager communication went well.
2/14/2024
Patti H. VERIFIED CUSTOMER
I was greeted at door. The service department got me in immediately without an appointment. Everyone was really pleasant. I am very happy with the service I received.
2/13/2024
Priccilla A. VERIFIED CUSTOMER
We are very pleased with the service we receive at Underriner Honda. Cheryl Trotter is an exceptional service representative. She takes the time to actually listen, makes recommendations and answers questions with understandable explanations. Cheryl is one of the reasons we will continue to have our vehicles serviced at Underriner Honda.
2/11/2024
Stacy G. VERIFIED CUSTOMER
No one likes to have car work done. Cheryl was honest and had a great attitude. She kept me in the loop and answered my questions as they came up. I think she was an excellent representative for Underriner Honda in my interactions with her.
2/9/2024
Anita W. VERIFIED CUSTOMER
Awesome
2/8/2024
Mike B. VERIFIED CUSTOMER
I was told you wanted to keep the vehicle overnight. Then service would test drive and check again for leaks. I had asked if a loaner was available as one we used when the motor was re ringed.
I told the service advisor I could not stay another night in Billings. I requested reimbursement if I was to catch a flight from Glasgow to Billings to pickup the repaired vehicle. I was told the Supervisor would not be available until noon today to get an answer. I did not get a phone call.
I will need to take another day off work any way I look at it.
After I left for Glasgow to return home. I received a phone call telling me my vehicle was ready to go. 1 1/2 hrs earlier I was told it needed to sit overnight. I was not going to drive back to Billings at that time.
I hope you can understand my frustration with that phone call.
When the vehicle was in for the re ring job I had to change plans when I was told when it would be ready for pickup.
If you have a few min tomorrow would you give me a call. ****-****-xxxx.
Thanks. Mike B
2/8/2024
David H. VERIFIED CUSTOMER
Very friendly, professional, and efficient!
2/7/2024
Pam W. VERIFIED CUSTOMER
Very frustrating trying to call in to talk with service, the rest of the experience with service was good! Called 6 or 7 times in one day to try to get a update on issues, drove in 40 miles to talk to someone! That was very frustrating!
2/7/2024
Adrienne G. VERIFIED CUSTOMER
Seamless and fast. Thank you, Jonathon. Adrienne G
2/6/2024
Rebecca B. VERIFIED CUSTOMER
Cheryl was super friendly and answered all my questions. She is an asset to the Underriner team!
2/6/2024
Darlene H. VERIFIED CUSTOMER
Scott was very helpful and answered all questions.He called me with follow up on concerns and let me know he would contact me when parts came in and set a time and date for install
2/3/2024
Gregg S. VERIFIED CUSTOMER
Took almost two hours to get an oil change
2/3/2024
Pamela B. VERIFIED CUSTOMER
I’ve been dealing with Honda since 1997 & have always been 100% pleased with the staff & service….which is why I stay there.
2/3/2024
Dan H. VERIFIED CUSTOMER
The owner and scott where very nice but the service underrighter dropped the ball over and over again. I will not return due to the lack of comunication and slow service. 4 days and iol change was not completed, simple diagnostic took 4 days and one other diagnostic wasnt even performed. Will to pau the premium ship rate but service was very subpar. I will not recommending or using this shop