After servicing of our 2009 Honda Fit on Wednesday,10/8, the windshield wiper fluid reservoir cap was off and had fallen down into the engine.
After a search with a flashlight my wife was able to retrieve it with her small hands. Also, the side straps to the air filter cover were not fastened. An accurate service report from previous servicings at Underriner was not available. I was told I needed a cooling system flush and drive belt replacement when my previous receipts from you show this work was done 24,000 miles ago. Likewise, I was told I needed a transmission flush which I had done. When I looked at old receipts from you when I got home I see that was done 24,000 miles ago and servicing was not yet necessary! Then, the day(10/9) after servicing I received a mailing offering significant discounts/coupons on oil changes and any service. I was not offered any of these specials although the service dept must have been aware of them on the 8th. Disappointed in many respects. Since moving to Red Lodge we have been loyal Underriner Service Dept customers for our 2009 Fit, but we are not pleased with what occurred this week. Scott H
10/10/2025
Alan R. VERIFIED CUSTOMER
Crew did a good job. Will come back when the need arises
10/9/2025
W Wayne. VERIFIED CUSTOMER
Service teck did a good job
10/9/2025
Cynthia I. VERIFIED CUSTOMER
I was told the “differential” ? should be done & quoted a price of $100 plus. It was explained that this was “maintenance “ done at 15,000 mi and 30,000. My Honda service pass was still in effect . Apparently has ended now after 24 months. This was not from “wear and ”. I only have 18,000 miles on car. Don’t understand why it was not covered .
10/9/2025
James D. VERIFIED CUSTOMER
Marcus was very good. He told me everything that was going on.
10/9/2025
Thomas M. VERIFIED CUSTOMER
Marqus treated me very well.
10/8/2025
Harold J. VERIFIED CUSTOMER
Marcus was very helpful explaining all that did happen and what did not need to happen!! He’s a good employee!!
10/8/2025
Robert B. VERIFIED CUSTOMER
We appreciate the Underriner team
10/8/2025
Jeremy C. VERIFIED CUSTOMER
Great experience! Thank you!
10/8/2025
Linda R. VERIFIED CUSTOMER
Took to long
10/7/2025
Tom C. VERIFIED CUSTOMER
**** did a fine job I recommend this service center to many people based on the quality of their work and fair prices.
10/7/2025
Kellie O. VERIFIED CUSTOMER
Excellent service! Very happy my skid plate not rattling anymore. They did miss getting the flashing laid down before closing the hood. No buggy I figured it out. Thank you for taking good care of my Honda.
10/5/2025
Logan T. VERIFIED CUSTOMER
**** was incredible! He was very flexible with me after a key mishap causing me to be late to my appointment. He was very kind and personable. He took great care of my car!
10/5/2025
Albert P. VERIFIED CUSTOMER
Prompt and on time service.
10/4/2025
Alan B. VERIFIED CUSTOMER
23 years with Underriner. Pretty much tells it all.
10/4/2025
Mattison U. VERIFIED CUSTOMER
**** gave me what has to be the best experience I’ve ever had bringing my car in for repairs! He really cares about the customers and I am so grateful for all the help, thank you!
10/4/2025
Mattie F. VERIFIED CUSTOMER
Marqus helped me the moment I pulled into the service line. He answered all my questions with patients and communication. I really enjoyed working with Marqus and would highly recommend him.
10/2/2025
Tracy W. VERIFIED CUSTOMER
Thank you for always keeping us posted.
10/2/2025
Catherine P. VERIFIED CUSTOMER
Marqus was very congenial and helpful for what I could afford to have serviced st this time.
10/2/2025
Glass Specialists. VERIFIED CUSTOMER
**** took great care of us and our Honda He truly cares about doing what is right for the customer. Will comeback in the future because of ****