Lisa was very professional and most of all polite when I complained that I was being charged for a service call when I was told the previous October I had one more service call before my 20K expired. She told me she would see what she could do and she took care of it. I left feeling good as she listened and accommodated me whether my recollection was right or wrong. I call that great service!!
7/16/2024
Irene P. VERIFIED CUSTOMER
I asked to have my tire pressure sensor reset, as the warning light has been on since I had my summer tires installed. After the appointment I started my drive home and noticed that the warning light was still on. I pulled back in to the service area to ask to have it reset, and was told that after driving a little while the light should come off. The light did not come off.
7/16/2024
Stephen D. VERIFIED CUSTOMER
Great service as usual
7/13/2024
Brandy B. VERIFIED CUSTOMER
My experience at Alderman’s couldn’t have been better. Checking on the status of my vehicle was easy and convenient. When I picked up my vehicle, the Alderman’s staff member was so welcoming and answered my additional questions. I am very pleased with the service I received and the courteous folks at Alderman’s!
7/13/2024
Raymond W. VERIFIED CUSTOMER
Mr. Christian is one the finest and highly professional Toyota service managers I’ve worked within over 30 years of owning Toyotas. His honesty and integrity go far beyond the requirements of leadership in service management. Please do your very best to keep him in charge and caring for our Toyotas.
7/13/2024
Gregg H. VERIFIED CUSTOMER
Over all the years Todd has always been extremely helpful and dependable!
7/13/2024
Stephen F. VERIFIED CUSTOMER
Appointment was a waste of time as the extra Key for new Prius could not be programmed - and it’s taken 5 months to get the key in the first place
7/13/2024
Judith E. VERIFIED CUSTOMER
Was very good. Thank you
7/13/2024
Jonathan W. VERIFIED CUSTOMER
Great as usual!
7/12/2024
Valerie B. VERIFIED CUSTOMER
Very pleased with service. Not interested in trading in my car at this time.
7/12/2024
Janice D. VERIFIED CUSTOMER
I am always very happy with Toyota service.
7/12/2024
Regina K. VERIFIED CUSTOMER
Zen is a good communicator. He was clear and articulate. The person who answers the phone could be more personable.
7/12/2024
Carmen T. VERIFIED CUSTOMER
Great job and very friendly!
Thanks!
7/12/2024
Caleb M. VERIFIED CUSTOMER
Lisa was great. Answer all my questions and went above my expectations
7/11/2024
Randi C. VERIFIED CUSTOMER
I love working with Lisa. Always an absolute pleasure.
7/11/2024
Ploof'S Tech. VERIFIED CUSTOMER
Purchased a brand new Tacoma with a maintenance contract and my oil check wasn’t covered on this visit to Alderman’s.
They said Toyota only covers and oil changes every 10,000 miles which is way too long…
Couldn’t get through to service department after 3 calls and a request online for a status update on my truck.
The list goes on..
7/11/2024
Mace W. VERIFIED CUSTOMER
We appreciated the level of communication.
Thanks
7/11/2024
Douglas M. VERIFIED CUSTOMER
Lisa was very good to work with. Efficient, friendly, and knowledgeable.