I had to wait almost three hours to have my key reprogrammed. I don't think it takes that long to accomplish that task. I sat in the waiting room which completely emptied out. I was given the lowest priority even though I have been a loyal Lexus owner for over 25 years owning as many as 4 Lexus at a time. Not to mention the outrageous $502 charge that it cost me to wait for those almost three hours. I know I did not complain , paid my bill and left because I knew that if any one cared in the first place I would not have been treated the way I was. I am almost 80 years old and will probably continue to bring my car back to Lexus for service more out of habit than being completely satisfied with my overall service experience.
7/30/2025
Daniel D. VERIFIED CUSTOMER
Team was first class
7/30/2025
Alston G. VERIFIED CUSTOMER
Great staff, Kay Andrade was very kind. Service on my RX was excellent especially my detail job on her.
7/30/2025
Norma V. VERIFIED CUSTOMER
Thank you for your service , I am satisfied and happy
7/30/2025
Estrella S. VERIFIED CUSTOMER
Javier is the greatest
7/30/2025
Maureen O. VERIFIED CUSTOMER
Thought job was well done and to hear from Justin service was free
And yur tech person was a terrific help
Tk u
Maureen Lite
7/30/2025
Budi P. VERIFIED CUSTOMER
All is good
7/30/2025
Fernando D. VERIFIED CUSTOMER
I’m treated like VIP thanks
7/30/2025
Gerald H. VERIFIED CUSTOMER
Everyone involved, even the person who answers the phone are all so nice and helpful, I will always come back and recommend you guys to others aswell. Big Shoutout to the service techs and Henry Montoya, they made the experience quick and easy.
7/30/2025
Ajay V. VERIFIED CUSTOMER
Excellent service
7/30/2025
Hershel B. VERIFIED CUSTOMER
No problem. I was treated like one of the family.
7/30/2025
Sandra G. VERIFIED CUSTOMER
All of my maintenance services should be complimentary at NO CHARGE
7/30/2025
Ron &. VERIFIED CUSTOMER
Our service advisor JOEL Gooding ???? was GREAT!
7/30/2025
Federico P. VERIFIED CUSTOMER
You did an excellent job.
My email I case you don’t have it yet:
7/30/2025
Judy V. VERIFIED CUSTOMER
Great job from the time I arrived all the way through the whole process. Kept Kept me informed along the way...very ????
7/30/2025
Kathleen M. VERIFIED CUSTOMER
Kay is terrific!
7/30/2025
Jennifer Y. VERIFIED CUSTOMER
Customer service yesterday was excellent! Everyone was very friendly, welcoming, and professional. Thank you Lexus team!
7/29/2025
Ricky G. VERIFIED CUSTOMER
My service advisor took great care of me and my family no problem at all.
7/29/2025
Ronald L. VERIFIED CUSTOMER
Worked with Kristina Duvall(service consultant ),initially for a Sirius XM problem and a satellite antenna error. We worked with Caesar (technical service) to schedule an appointment on 7/28. On 7/28 we worked with Kay Andrade (service consultant), who picked up the issue and assisted us. Our Lexus TX, was taken into the Service bay for troubleshooting. Within a few hours, Kay Andrade informed us that the Antenna problem had been resolved. When we went to pick up the car we also asked for assistance to implement the Lexus app and CarPlay into our new Lexus. Shane (Service) and ultimately Caesar (technical service), happily, diligently & efficiently successfully implemented the Lexus application & CarPlay! We are new to the Lexus Family and witnessed the dedication of the Lexus team members to create Customer Satisfaction and a great overall experience.
7/29/2025
Kevin K. VERIFIED CUSTOMER
A+! Outstanding! Service advisor Kay was fantastic!