Lexus of Las Vegas Auto Repair Service

Love the service. My service advisor is great.

Amazing customer service by Javier Vargas. Thank you.

Thank you again Lexus team especially to Javier Vargas (My service advisor) , as always service was exceptionally the best!!

Mr. Vincent Camino was very efficient and friendly

Amazing experience

Justin and the whole team there at Lexus are fantastic to work with.

It's typical during a 6 month regular maintenance follow-up to do an oil change. I was surprised that an oil change was not done because the car wasn't close to 10k of mileage

I received Excellent customer service. My Lexus is only a couple months old.

My service writer was wonderfull, helpful and always goes above and beyond to make sure I’m taken care of! Thank you

Thank you for your wonderful services

The team was exceptionally helpful and accommodating today.

I arrived 10 minutes early, to find nobody in the bay or at their desks. I had to walk around for about 7-8 minutes before I caught one of the guys that works the day carrying a plate of food. He told me that everybody rushed upstairs to grab their food and he would be back in a few minutes. That wasn’t a good impression or prioritizing your customer. My service advisor was not very attentive nor very respectful of my time. She did not communicate well the timeline or timeframe to inspect and have my vehicle ready for me. I advised her, after two hours of waiting, that I would be walking to pick up some food. She was quick to dismiss me however let me know that I could walk next door if I wanted to. 15 minutes later, after I’d ordered and was waiting for my food, she called me and told me that my car was ready. After 35 minutes I walked back, she was nowhere to be found, I let her counterpart know I was back and waiting for her. Several minutes went by when I noticed she pulled a different customer to her desk. This has been the worst overall experience I’ve ever encountered in your facility. Regardless of the excuses, my time and overall experience was not valued. I understand this perhaps would be a coachable opportunity for your staff, and I would expect better service next time trusting these issues will be addressed and resolved. Thank you

I brought my car in and they wasted my time. When I went to pick it up, they didn’t perform the 15k maintenance even though the light was on. Then, they never sent me the link to pay so after they sent me a text saying it was okay to pickup my car after hours, the car wasn’t ready and they wasted my time again. Now I have to leave work early on Monday to pickup my car.

Excellent service Kristina was very nice, courteous,informative and helpful

Love my service guy Henry

Excellent service per usual! Thank you

Impressed with how fast the maintenance on my car was completed. Thank you Justin.

Good job

Justin is so professional even when he had to deliver bad news. Thank you everyone at Lexus. I always receive excellent service. I have been a Lexus owner for more than 20 years.

I am satisfied but there was some inconveniences.