I would like to thank Justin my service representative for being super concerned and professional. I was a little untrusting of your service department due to previous incidents, but Justin has definitely won me back over. Thanks for treating me with such kindness and respect and for addressing my concern's.
Donna J
4/30/2026
Jeanne N. VERIFIED CUSTOMER
I was pleasantly surprised that they were able to see me before my 02pm appointment. I came in at 01pm. I was done and out in 15min with my loaner car and they were done with my car sooner than expected. I was very happy with that. Keep up with the good work. Thanks again.
4/30/2026
Bonnie L. VERIFIED CUSTOMER
Joel is always great as are the other service staff. My only complaint this last visit was my loaner had a ton of hair on the carpet of the passenger seat. I had never seen that before. I was surprised. Usually the loaners are clean. Thank you.
4/29/2026
John L. VERIFIED CUSTOMER
Joel is great
4/29/2026
Kimberly B. VERIFIED CUSTOMER
Vehicle check-in was quick and efficient. All employees were friendly and polite.
4/29/2026
Halina V. VERIFIED CUSTOMER
Great service as always!
4/29/2026
Chung H. VERIFIED CUSTOMER
Very nice. Awesome
4/29/2026
Huma M. VERIFIED CUSTOMER
Excellent service
4/28/2026
Francisco O. VERIFIED CUSTOMER
Thank you for everything.
4/28/2026
Char'Dae C. VERIFIED CUSTOMER
I reserved an RZ through the Lexus application. Upon my arrival at the Sarah location, I was introduced to Joel. When I proceeded outside, I observed what I believe to be a Lexus NX or NZ model. I attempted to address this discrepancy, but I recognized that my husband would not comfortably fit into a vehicle of that size. Consequently, I departed. Upon seeing the vehicle I was provided, my husband inquired about the situation. I contacted Lexus again and requested to speak with Joel. After approximately an hour without a return call, I visited the dealership to resolve the matter. While I was speaking with Joel, he informed a colleague, in my presence, that I did not want the car. This was inaccurate; I had requested an RX and was presented with a vehicle of his choosing. I then went outside to inspect a parked RX, which was notably unclean, both internally and externally. I was significantly distressed and pressed for time, and I chose not to re-enter the dealership after my second visit. I am a loyal Lexus customer, but I am uncertain about returning to the Sarah location given the experience I encountered.
4/28/2026
Angela D. VERIFIED CUSTOMER
Lexus always takes care of me. They offer a fantastic warranty and their customer service is top notch. I never have to wait long and I’m offered a rental car if the service will take some time. Lexus customer for life!
4/28/2026
Markus V. VERIFIED CUSTOMER
Disappointed with the overall experience. Lexus didnt fix the issue that I had last September. The car began having the same issue two months later. Brought it back in early this year. Instead of fixing the issue they made me pay another 1000 dollars. Took around 3 months to get the correct part in. And when it arrived they took a few extra days to fix as they sent the wrong part. Then to top it all off they didnt even wash the car as they said they would. Or if they did it wasn't washed well at all.
4/27/2026
Lisa L. VERIFIED CUSTOMER
I am truly satisfied with the customer care here at this dealership, building a relationship with all here at the Sahara location. Thank you so much!
4/26/2026
Kathylin C. VERIFIED CUSTOMER
Amazing service
4/26/2026
Frederick B. VERIFIED CUSTOMER
Kay Andrade is always professional and always delivers excellent customer service.
4/26/2026
Maria S. VERIFIED CUSTOMER
Mr V is very accomodating
4/26/2026
Eric G. VERIFIED CUSTOMER
Excellent customer service.
4/26/2026
Marissa J. VERIFIED CUSTOMER
Kay was friendly, knowledgeable and very helpful.
4/26/2026
Mark A. VERIFIED CUSTOMER
I appreciate getting my car serviced on short notice and in a timely manner.
4/25/2026
Marquia G. VERIFIED CUSTOMER
Thank you to Kristina Duvall and the service team for taking great care of me. I came in with a braking/vibration issue just days after purchase, and they resolved it quickly at no cost. Truly appreciated!