Javier..we go back to before covid/thru covid..my wife n I… treats him like Family…HE’S THE BEST…GIVE HIM A RAISE..
5/19/2026
Jean O. VERIFIED CUSTOMER
Lexus truly lives up to its name in providing excellent customer service. My car had a flat tire late Saturday night, and Keith Nicholson, my sales consultant immediately guided me through the steps I needed to take and ensured my vehicle would be towed on Sunday and ready for pick up on Monday.
The customer service team, the tow truck driver, most especially Keith all went above and beyond to make the experience smooth and stress-free. I truly appreciate the professionalism, efficiency, and care shown by the entire team. Thank you for the outstanding service!
5/19/2026
Andrew U. VERIFIED CUSTOMER
It was a wonderful experience getting my service done. I hope to come back.
5/19/2026
Marquia G. VERIFIED CUSTOMER
I had another great experience with the service team today. They were able to fully resolve the issue with my rear hatch by replacing the sensors on both sides, and everything is working perfectly now.
I really appreciate the professionalism, communication, and care from the entire team. Everyone has been kind, helpful, and easy to work with throughout this process. Very satisfied with the service I received!
5/19/2026
Mark H. VERIFIED CUSTOMER
In and out on time. Friendly staff and good srevices.
5/19/2026
Clarence R. VERIFIED CUSTOMER
Kristin my service representative provided me with professionalism and quality customer service.
5/18/2026
Chris B. VERIFIED CUSTOMER
I'm always treated well at this dealership.
From the drop off station to pick up. Joel is always friendly and text me how things are going. Keep up the good work everyone!
5/17/2026
Keely C. VERIFIED CUSTOMER
I wanted to let you know about a serious safety issue after my recent service appointment for the sunroof weatherstrip repair.
When I got the car back, my son’s car seat had been moved/uninstalled during service, but it was left in place looking fully installed even though the tether and belt installation were not secured. I didn’t realize this until after I had already driven across town with my son in the seat.
I understand the seat may have needed to be moved for the repair, but I really wish someone had told me it had been disconnected or left a note/tag indicating it needed to be reinstalled before use. This could have had serious consequences.
I wanted to bring it to your attention so it doesn’t happen to another family in the future.
5/17/2026
Steven W. VERIFIED CUSTOMER
Within 2 days if my appointment there is now something hanging from the bottom of the caf like it wasn't put back correctly? Need to have this corrected.
As far as the visit itself It's good to know what services are recommended based on the time of service!
5/17/2026
Complete Dental,. VERIFIED CUSTOMER
Excellent
5/16/2026
Courtney C. VERIFIED CUSTOMER
I am extremely concerned about the attempted upsell in service. I was told that my vehicle needed both a front and rear differential rinse and fluid replacement service, however, I have a front wheel drive vehicle, and therefore I do not have a rear differential. When I attempted to get clarification on this prior to denying it, I was simply told to let them know whether or not I wanted the service. When I then picked up my vehicle and asked him to explain I was told that the rear differential was actually a different part of the vehicle and that that too needed fluid replaced. This is extremely shady and does not make me feel confident coming back for future services.
5/16/2026
Regan V. VERIFIED CUSTOMER
I just bought a GX 550 luxury plus brand new. Had to drop it off to fix a scratch on the window tint. Was given a loaner car, however it was dirty inside. Looks like it has not been cleaned. It also smells. Compared to Porsche, I feel Lexus as a luxury brand has lower standards.
5/16/2026
Salma H. VERIFIED CUSTOMER
All good
5/16/2026
Bing C. VERIFIED CUSTOMER
Hi, just wanted to share a little feedback about today’s visit.
Since I was waiting at the dealership, I was told someone would let me know when my car was ready. After I paid online, I still waited quite a while with no update until I eventually came over myself and found my keys and paperwork sitting on the desk.
Also, the maintenance reminder hadn’t been reset, so I had to come back inside again afterward.
Not a huge deal, just felt the communication today could’ve been a little better.
5/16/2026
Leslie A. VERIFIED CUSTOMER
I enjoyed excellent service! Vahagn Nazaryan was so help, keeping me updated on my car and promptly getting my car serviced. His attention to detail is much appreciated!
5/16/2026
Tynisa D. VERIFIED CUSTOMER
My last two services with Lexus has been a horrible experience. I tried to give this Lexus location another shot, but next time I think I will try your sister location in Henderson. If you want to hear why my experience sucked please don’t hesitate to give me a call at ****-****-xxxx. Thanks!
5/16/2026
Ellen B. VERIFIED CUSTOMER
Very satisfied with service and great customer service
5/16/2026
Earl F. VERIFIED CUSTOMER
Vahagn is always great to work with! He is a great service representative!
5/16/2026
Sandra F. VERIFIED CUSTOMER
Yes indeed! A job well done! Javier and his team are the best…. Thank you Lexus Las Vegas!!