Your service consultant , Henry, was helpful and kept me informed. I appreciated the loaner!
6/11/2026
Loc C. VERIFIED CUSTOMER
Good
6/10/2026
Daniel G. VERIFIED CUSTOMER
When picking up my vehicle upon being notified that it was ready, I experienced a long delay in getting the vehicle and when asking the valets for assistance got unprofessional back talk.
6/10/2026
Mildred M. VERIFIED CUSTOMER
Excellent, professional service which was greatly appreciated.
6/10/2026
Jeffrey B. VERIFIED CUSTOMER
Your Valets are great and Kristina is the very best. And of course Amanda will always be our very favorite
6/10/2026
Carmax (. VERIFIED CUSTOMER
Kay Andrade took care of our service repair in a timely manner. And kept us updated throughout the process.
6/10/2026
Margo S. VERIFIED CUSTOMER
I was treated like a Valued First Class Customer. Thank You
MarGo
6/10/2026
Jerriet M. VERIFIED CUSTOMER
100% satisfied! Mr V was attentive courteous and communicative regarding my vehicle
Thank you!
6/10/2026
Chi P. VERIFIED CUSTOMER
Hi
I was in 6/5 and 6/8/26 seeing Kay Andrade for Lexus Rx 350 checked, and I requested a video report of the before and after problem rack and pinion leaking, was diagnosed and repaired on 2/10/26. Kay told me she sent it to my phone by text, but I didn’t receive it. I called today 6/9/26 and left a couple messages for Kay asking Kay to send me the report. So far, I haven’t heard from her.
Please have a supervisor looking into this and send me a video & report for rack and pinion leaking- before and after repairs done.
I hope to hear from you soon.
Thank you for your prompt attention to this matter.
Chi P
6/9/2026
Hyung Y. VERIFIED CUSTOMER
The service is world class, and Kay is spectacular!! She is the only reason why I will be staying with Lexus, as she makes you feel very important and addresses all your needs and questions.
6/9/2026
Kiyima J. VERIFIED CUSTOMER
Very disgusted with the service department! Especially with the last interaction with David!
6/9/2026
Olushola W. VERIFIED CUSTOMER
Very fulfilled.
6/9/2026
Jackie W. VERIFIED CUSTOMER
Great service!
6/9/2026
Edward R. VERIFIED CUSTOMER
Kristina Duvall was outstanding. Great service every visit.
6/8/2026
Henry J. VERIFIED CUSTOMER
Liked complementary Uber service
6/7/2026
Lizette E. VERIFIED CUSTOMER
I do not feel I was treated as a valued guest due to the fact that I was quoted $4400.00 to replace my forward facing camera system when all that need to be replaced was the heating element. I did the repair my self after finding the part on eBay for $80.00. I don’t know if it was the technician or the service writer (who I never have had a problem with) try to over charge for this repair. I was extremely disappointed when I found out that a $250 part is all that was needed. This will make me second guess getting service done without researching to see if I am being overcharged.
Thomas and Lizette E
6/7/2026
Sheldon A. VERIFIED CUSTOMER
Thanks
6/7/2026
James S. VERIFIED CUSTOMER
Everything went smooth.
6/6/2026
Sylvia H. VERIFIED CUSTOMER
I've always been treated like a valued
Customer.
Justin makes sure I'm happy with my car
Service.
My car is well taken care of and why
You can't have my car????
6/6/2026
Yvonne Y. VERIFIED CUSTOMER
I would like to share my experience honestly. When I was at the dealership, a staff member spoke with me in person and told me the maintenance service was complimentary. No additional service or extra charge was clearly explained to me at that time.
Later, I received a long text message with documents and approvals on my phone. Because English is not my first language, I believed those documents were related to the free maintenance that had already been discussed. Based on that understanding, I signed the approval.
I was very surprised to learn afterward that I had approved an additional Fuel System Service costing nearly $500. If the extra service and cost had been clearly explained to me in person, I would not have agreed to it.
While the staff was polite and the service itself was completed professionally, this experience left me disappointed. I feel that the communication regarding additional charges was not clear enough, especially for customers who may have language barriers.
Because of this experience, I do not plan to return to this dealership for future service. I hope the dealership will improve how additional services and costs are explained to customers before asking them to sign approvals.