Thank you to Craig Kelly and the service team could always do an amazing job! Lexus team always provides the best guest experience!
4/1/2026
Michael H. VERIFIED CUSTOMER
Friendly, timely, and professional as usual.
4/1/2026
Michael H. VERIFIED CUSTOMER
Can’t say enough good things about Vince, he always makes sure I am happy with the service provided.
4/1/2026
Jemirth S. VERIFIED CUSTOMER
Commendation for Vahagn Nazaryan and Valet Team - LEXUS of Las Vegas (March 27th - 9:30AM) NX250 -
I am writing to express my appreciation for the service I received during my recent oil change. Vahagn Nazaryan is an outstanding employee who represents the Lexus brand perfectly with his expertise and great attitude. Additionally, your valet team works incredibly hard and remained friendly throughout my visit.
I believe the frontline sets a high bar, and I would love to see the higher-level service managers follow their lead by consistently acknowledging customers with an open, 'greet and smile' attitude. It makes a world of difference!
3/31/2026
Stephanie G. VERIFIED CUSTOMER
Kristina was absolutely wonderful. I guess this is what it feels like to receive proper customer service. I’ve been a Tahoe owner for decades and this level of customer service was something I am not used to! Super kind and attentive. Very cool, Kristina and Lexus, thank you!
3/31/2026
Debra H. VERIFIED CUSTOMER
Thank you Justin Baker is the best so kind, helpful and respectful
3/31/2026
Eugen D. VERIFIED CUSTOMER
As always I wast pleasantly surprised by the care we received. It was efficient and professional.
3/31/2026
Darren G. VERIFIED CUSTOMER
I currently do not have any further comments at this time.
3/30/2026
Tom P. VERIFIED CUSTOMER
Vahagen always provides great customer service!
3/29/2026
Rochelle W. VERIFIED CUSTOMER
Ok
3/29/2026
George T. VERIFIED CUSTOMER
Everything went smooth from the time i dropped off my car till the time i picked it up. Henry was very good as he explained everything to me, and kept he informed about the car.
3/28/2026
Donna G. VERIFIED CUSTOMER
Super set I d yreYef l
With respect and care
3/28/2026
Michael R. VERIFIED CUSTOMER
Well, I always appreciate the customer service that I received from my primary contact Kay, the service took way too long at which K also noticed and made a couple calls to see what was going on. Finally, I was told my car was ready after I had been waiting in the lobby for hours. Just to walk outside and to have to wait for another 30 minutes while the guys outside we’re joking around and I was kind of disappointed because this took half of my day off.
3/28/2026
Caroline B. VERIFIED CUSTOMER
My experience today was superb, just as my previous experience with Lexus Las Vegas. Explanation was clear and concise. Everyone at Lexus was professional and respectful. I love Lexus!!!
3/28/2026
Noelle J. VERIFIED CUSTOMER
Joel is very helpful, knowledgeable, and professional. Thank you so much.
3/28/2026
Mark S. VERIFIED CUSTOMER
Had my car towed in with a flat tire, no appointment. Tire replaced in just over an hour. Amazing service!! Thank you so much.
3/27/2026
Anne P. VERIFIED CUSTOMER
We've had Javier as our service rep for years. He's the best!
3/27/2026
Marcy S. VERIFIED CUSTOMER
Kay made things happen. She is great
3/27/2026
Rodger M. VERIFIED CUSTOMER
Henry was great and would definitely request Henry as a service advisor again.