We had a bit of an issue when I told Kristina my phone number was wrong on the paperwork. She wrote down my number but never fixed it & I never received a text that my car was ready causing a lot of frustration spending an extra 35 minutes sitting waiting. Also, my lights were turned off which I didnt realize until driving at sunset for 20 minutes in traffic with no lights. Not a great first experience and kind of felt like Cadillac all over again. Hoping next time is better cause I do love my car.
3/23/2026
Konstantin K. VERIFIED CUSTOMER
I had a scheduled appointment, arrived on time. Took about 10 minutes before I could drop off the car because service was 5 cars behind. When I scheduled the appointment I was told it was going to take 1,5-2hours. When I signed the paperwork I was told it was going to be 2 hours. I drive a full electric RZ300e so the service consist of inspection, tire rotation, and liquids if needed. The service took 2h 45 minutes including the wash. I got home and noticed that the techs set my tires to the wrong pressure. It is sitting at 38psi while 42 is the recommended level. Please schedule less vehicles per day so you can deliver on the promised timelines.
3/22/2026
Maryann F. VERIFIED CUSTOMER
Our service advisor, Joel Gooding, was great as always. Joel kept us apprised of the progress on our maintenance and repair work and as always, we were provided with a loaner car for the 4 days our car was in the shop. We are very happy with Joel and the service we get at Lexus of Las Vegas
3/22/2026
Lauren F. VERIFIED CUSTOMER
Kristina Duvall was professional, courteous and kept us informed about our service.
3/21/2026
William N. VERIFIED CUSTOMER
My service representative is the most professional sweetest guy in the world. His name is Henry Montoya. Y’all need to give him recognition by him lunch or something because he is absolutely the best I came in there today at my lowest just wanted to cry because I lost both keys to my car within a month. When I called him in a panic, he just told me what to do to get the car there gave me a telephone number to call the tow truck and tell me the tow truck driver would get me there as well. He took care of everything for me.
3/21/2026
Geri T. VERIFIED CUSTOMER
First time I tried the Sahara facility. You guys Rock. Excellent service department. I will be back!!!
3/21/2026
Jennifer C. VERIFIED CUSTOMER
I asked for my a/c to be checked since you were dunning a special & it was never added to my ticket unbeknownst to me until I got home. The ticket placed in my windshield for my next service had WRONG info listing “53k Sept” yet I was there to have my 80k service. I tried to locate my service advisor to get it corrected & couldn’t find him anywhere after asking someone else for assistance so I left! After spending $600+ I would had expected a little better service but I guess U was wrong
3/21/2026
Rosauro R. VERIFIED CUSTOMER
I am impressed of your dealership’s continued maintenance of Lexus’ high profile status and integrity. The ambiance inside and outside the premises is topnotch and speaks of Lexus’ high quality and standard.
From a disgruntled BMW & MBenz owner.
3/21/2026
Janice J. VERIFIED CUSTOMER
Great staff and service! And explained everything to me.
3/21/2026
Allan L. VERIFIED CUSTOMER
Excellent experience.
3/20/2026
John V. VERIFIED CUSTOMER
Excellent service
3/20/2026
Sandra Z. VERIFIED CUSTOMER
Always have been satisfied with the results of my service and Vahagn is top notch on my list. I value his honesty and integrity each time I consult with him.
3/20/2026
Ron &. VERIFIED CUSTOMER
Joel Gooding was excellent. Great communication and service!
3/19/2026
Jewel G. VERIFIED CUSTOMER
Justin was awesome. He was thorough and professional. Everything was great.
3/19/2026
Peggy M. VERIFIED CUSTOMER
Vahagan is the BEST!
3/19/2026
Paulette C. VERIFIED CUSTOMER
Great service, staff is wonderful Cesar, Dave and Vince were all so helpful.
3/19/2026
Judy K. VERIFIED CUSTOMER
Absolutely!!!
3/19/2026
Chong N. VERIFIED CUSTOMER
Vincent did a great job getting my GX the maintenance it required.
3/19/2026
Dakota C. VERIFIED CUSTOMER
The side panel next to my glove box was not put on correctly and it looks like they tried to jam it on there, and the pins are bent