Lexus of Las Vegas Auto Repair Service

We've had Javier as our service rep for years. He's the best!

Kay made things happen. She is great

Henry was great and would definitely request Henry as a service advisor again.

Thank you!

Last time Under inflated tires This time over Inflated Forgot to set clock What else did they forget? Justin- always great

I’d be happy to do a survey

Joel and everyone else was wonderful

It would be beneficial to put small tables between the chairs in the waiting area so folks will have a place to sit their coffee.

Justin was fantastic! And Mark Olegario was a pleasure to cover future car opportunities.

Appreciated that the service department was able to fit me in due to having a flat tire. The staff was very helpful and friendly and quick service. I highly recommend Lexus of Las Vegas.

Thank you Ms Church.

Great service by Vince Camino! Thank you!

Vince is always so helpful and professional. Caesar is always ready to take care of the customer.

I called to see if I could bring my car in earlier than 3 ( my appt time) . Girl said yes. I arrived at 20 till 3 and did not get out till 5:20. Too long to wait for what I had done. I was the last customer to leave even though many came in after me. I was not offered a ride home and should have been for that long of wait.

No comments but it was excellent service. Thank you.

When a customer has a Lexus we expect guidance to avoid further issues to correct a problem. It is disappointing that LV Lexus dealer is unable to change windshields or refer to a vendor then guides the vendor for specific issues in the year and model of the Lexus they are working on. It is prudent that not a secretary or receptionist advise what type of replacement given the particular model at hand. It is a known problem of what happen to my vehicle after replacement and Lexus needs to respect and own the problem and not tell a customer it is not related to the windshield replacement. That infuriates me that you blame my vehicle for having a. Independent coincidental problem which is not at all true. Do you think customers are that uninformed and uneducated. It makes me not want to buy Lexus and own one in Las Vegas if something so common as windshield damage cannot be repaired at the dealer and the dealer cannot guide a trusted vendor for specific models. I know Lexus is trying to protect the vendor. I am not upset with the vendor that ran into issues due to the consequences of the replacement but the failure to inform a Lexus customer of potential issues and guide appropriately. Ask Google or AI the question of what issues arise with the install if a aftermarket windshield or any windshield of the Lexus LX 470 and it is clear. Please think about a customer who pays top dollars and cannot have a full service dealer.

EXCELLENT JOB from Mr.V Desk table to everyone

Great service

Everyone was friendly and professional from the attendant checking me in to Vahagan to the tech/video. Service was excellent and quick considering I did not have an appt for the possible tire puncture.

Really good service for the service n friendly people.