80 % satisfied. Service was somewhat expensive and wait time of 2 hours lengthy. Advisor, however, was courteous and did inform us at the outset of the wait time.
11/7/2024
Susan F. VERIFIED CUSTOMER
Everyone was so friendly, helpful and easy to work with.
11/7/2024
Tia P. VERIFIED CUSTOMER
I appreciate Joel and the service team at Lexus on Sahara. I’ve never been there for any servicing but after today I will be coming back for any of my car needs. Very professional, quick, informative and they get the job done without over charging a ridiculous amount. Thank you!
11/7/2024
Linda P. VERIFIED CUSTOMER
I have been a customer of Las Vegas Lexus and its representative Justin for many years. I am always looking for good value and object to overspending for service. He is consistently patient and helpful.
11/7/2024
Robert F. VERIFIED CUSTOMER
Damage to my vehicle was not restored to the condition it was in prior to being hit in your parking lot.
11/7/2024
Lorelie M. VERIFIED CUSTOMER
Kaye is super nice and very accommodating with excellent customer service. Very satisfied with overall experience.
11/7/2024
Robert H. VERIFIED CUSTOMER
Kristina is a rock star. Wonderful customer service. Provide updates and doing it with a smile
Robert
11/7/2024
Agnes D. VERIFIED CUSTOMER
Very professional
11/7/2024
Paul G. VERIFIED CUSTOMER
Good, promt and professional service
11/6/2024
Ronald W. VERIFIED CUSTOMER
Once again the service experience exceeded our expectations on professionalism and courtesy.
11/6/2024
Jana A. VERIFIED CUSTOMER
I appreciated Justin attentive service!!
I also appreciated him going to get my car for me when he saw I had been waiting outside for longer than normal, and the valet was extra busy and hadn’t brought it back to me. Thank you 5 stars
11/6/2024
Andrew T. VERIFIED CUSTOMER
I am impressed by Kay's courtesy and customer service. And she is probably the best.
11/6/2024
Robert R. VERIFIED CUSTOMER
Will no take my auto anywhere but Lexus West.
Javier is absolutely the best !
11/6/2024
Jasper K. VERIFIED CUSTOMER
Very efficient and friendly
11/6/2024
Stephen M. VERIFIED CUSTOMER
As is always the case, Kay Andrade was terrific. She is a major reason why I am extremely pleased with my service. Thanks to Kay and her colleagues.
11/6/2024
James E.. VERIFIED CUSTOMER
It took 2.5 hours for a non mechanical service. The service was expensive and I so pressed for time I was unable to get car wash.
11/6/2024
Susie &. VERIFIED CUSTOMER
Joel Gooding has been great to work with, I am so pleased with Las Vegas Lexus service department. I have told everyone in my family and friends. Thank you
11/6/2024
Yvette F. VERIFIED CUSTOMER
Craig Kelly is the only reason I will continue to Service my car at this location. He is beyond polite and goes above and beyond to accommodate every guest. I watched him not only help me but keep an eye on the entire department. My console was actually replaced and my car was clean when received. I’m super thankful! Craig is what a person thinks about when you think about Lexus and what values it used to represent. Great to see!
11/6/2024
Donna J. VERIFIED CUSTOMER
Definitely satisfied with Don Turner, he always goes the extra mile! Vahagn is very professional and is very organized. I’m very impressed at their job very well done!!!!