I was told and shown a yellow piece of paper noting that my alignment could not be done because I needed a lower right control arm. The Rep indicated that the tech said it was the the right passenger side and most of the parts on that side. I then opened my trunk and showed him the lower right control arm that was just removed and placed 3 days prior. The look on his face was priceless. I asked him to make sure I had a copy of that yellow csheet attached to the documents I was given. Needless to say.,it was not there. I really don't believe your tech actually attempted to complete the alignment as it was the end of the day. When I scheduled the appt and during intake I asked for photos to be taken of any part needing repair. This is something given to me previously by the dealerships in Matteson and Oak Lawn. Needless to say those photos were not attached. I plan to take the car to one of your other dealerships. I was trying to do business at a shop with workers who looked like me; it's unfortunate that I have to go into the communities where my demographic is marginalized to get honest service. He was polite though.
10/22/2025
Joendis E. VERIFIED CUSTOMER
excellent service and very good work
10/22/2025
Jovan H. VERIFIED CUSTOMER
$198 to look at the car.
10/22/2025
Kenneth B. VERIFIED CUSTOMER
Excellent work at a competitive price.
10/22/2025
Ruth M. VERIFIED CUSTOMER
Great service!
10/22/2025
Lula C. VERIFIED CUSTOMER
Thank ÿou and Ms. Minter
10/22/2025
Bukola O. VERIFIED CUSTOMER
Prompt service advisor excellent!!!
10/22/2025
Lawrence G. VERIFIED CUSTOMER
Thank you for the service on my 2025 Camry, it was very well done and professional
10/21/2025
Lenora W. VERIFIED CUSTOMER
EMONIE was a perfect professional representative of your company
10/21/2025
Linda S. VERIFIED CUSTOMER
Don’t know if my tires were rotated my tire sensor TPMS Sensor light was on and I wasn’t told to have it checked I also had to ask about my car wash. I hadn’t visited there in about two years had a bad experience. So I’m thinking before I come again Service workers were fine but I wasn’t told anything thing just got text to get my car ready ,so
Uniform didn’t know you text just checked my phone after waiting and people going and coming so was not pleased
10/21/2025
Freeder R. VERIFIED CUSTOMER
Miss Minter was courteous and. HELPFUL.
10/20/2025
Joyce E. VERIFIED CUSTOMER
Explain to me the result and let me decide what work I could afford first. No pressure, just concerned.
10/20/2025
Gregory R. VERIFIED CUSTOMER
Great service
10/19/2025
Barbara G. VERIFIED CUSTOMER
I received great service from your team. thank you so very much for your prompt service and up-to-date information about my car.
10/19/2025
Kenneth L. VERIFIED CUSTOMER
I’ve been a customer since 2014 and I come back because the people and survive they provide .
10/19/2025
Karen W. VERIFIED CUSTOMER
Steven was very informative about my vehicle I would come back to advantage Toyota for service
10/18/2025
Nancy W. VERIFIED CUSTOMER
I just want to say thank you for keeping me and my car safe on the road. I trust Symone and your team ... they're is doing a beautiful job.
10/18/2025
Sherrod P. VERIFIED CUSTOMER
Thanks to Nick Strouss and the service staff. Took great care of my vehicle. With a smile. That means a lot to me. Good work ????.
10/18/2025
Anita C. VERIFIED CUSTOMER
I was charged twice for the service and the one submitted to my card was the wrong amount. Had to return to get rear wiper closed. Yesterday, had to get tire respaired due to a nail. I asked that my tires be checked because I kept hearing a thud. I was told it was a brake sensor.