Advantage Toyota of River Oaks Auto Repair Service

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My experience with the Steven began fairly well. Following the completion of my service, I inquired about a coupon. Steven communicated to the receptionist checking me out, the service center system was down and he was unable to move forward to process and/or look up any applicable coupons. I then inquired more, as I was unsure of the meaning of “not being able to use the system due to the service department being closed.” Steven’s answers to my questions lacked empathy and resolution. Additionally, Steven appeared to be confused by my request for a coupon, as if this were outlandish. As the conversation went forth, Steven communicated he would speak to his manager Monday morning for a possible resolve. I communicated to Steven that I was not offered the opportunity to use coupons and I was not asked the question of if I would like to explore the Toyota River Oaks site for applicable coupons. What this translates to is an unsatisfactory customer service experience for me. There was a not an effort to ensure I received the best rate for my service while taking advantage of deals and/or promotions. Steven’s lack of regard for this matter was disappointing and lacked alignment with my customer experience. Communicating also, there are not signs posted or notifications when customers drop off their vehicles, that coupons must be used before a certain time or the service department cannot honor them. I would not wish to work with Steven in the future as his approach was centered on his own goals, not those of my needs as the customer.

Eric and Steve were great. They were professional and thoroughly answered my questions.

An amazing experience

Very professional

I bought my vehicle there and it was a pleasure to purchase but over the years hospitality and common courtesy is gone my oil changes are different prices every time I come that is a issue a HUGE ONE YOU GUYS used to have Fred water and things to make the customer feel appreciated not anymore when I come in the service department for anything I feel like I’m a dollar sign and not a valued customer everyone in service is looking to rip you off that’s what it feels like and I don’t like it been wanting to trade my car in but with the service and respect you get there NOW IS WACK HORRIBLE AND DOES NOT DISPLAY A PROFESSIONAL AND KIND DEALERSHIP THAT ALONE GETS YOU FAR IN LIFE THANKS

As always thank you for a prompt and professional service

Yes very satisfied

Was not satisfied with the service that took over two days to complete

Had a coupon for an oil change for $44.95 He did not mention all the Biden fees or extra fees that came with it my total cost was $64.95 , I can see tax on the $44 but all the rest should be explained before the services!! Then it’s my choice to stay or go somewhere else!! Yours truly a Very Un Satisfied Customer!!

Aric Taylor very pleasant explain everything I ask in a simple way I could understand, Professional

The service was excellent but I was sitting waiting for my car for extra 30 minutes after my car was finished the young man stated he came to get me not true and I received the text after I left the establishment but Simone checked everything out made sure I was ok .

Nick was very polite and professional, I didn’t have to wait very long for the oil change. Thank you!

N/A

Was on time

Great Customer service!

Totally dissatisfied! 1. Accused of putting in seats myself. 2. Refused to get salesman of the car as I requested, so that salesman could confirm that seats were already in vehicle, and no changes were made by customer. 3. Service manager was not aware that front seats were installed by third party. 4.Manager was not cooperative.

Nick was wonderful. The car was ready when it was said he said it would be very nice attitude, friendly answered all of my questions. I really appreciated the whole experience.

Symone was amazing. This was my best ever service appointment experience at a Toyota dealer.

Service was excellent!