We were from out of town and heading home with a 6 hr drive through the mountains at night when the check engine light came on. Not wanting to risk getting stranded in the middle of nowhere, we spent the night in Colorado Springs and was at Toyota of Colorado Springs when they opened. Jim Shipley explained that they were completely booked, but he could get an initial diagnostic to see if was something simple. Within 2 hours they had identified a broken sensor wire and a dead cell in the 12 volt battery and had my car fixed and I was on my way home with confidence. Thanks so much for the great customer service extended to someone just passing through on there way home.
10/4/2025
Harry S. VERIFIED CUSTOMER
Work done well & interaction with manager (Jim) first rate.
10/4/2025
Ryan L. VERIFIED CUSTOMER
Ashley is fantastic! Professional and friendly. She goes above and beyond for her customers.
10/4/2025
Christine D. VERIFIED CUSTOMER
Randy was polite and professional. My service was completed faster than I expected.
10/3/2025
David E. VERIFIED CUSTOMER
Best service experience I've had in years.
10/3/2025
Dale S. VERIFIED CUSTOMER
Toyota comes through again, and even loaned me a vehicle while mine was in the shop! Thanks again and to Jim and all your maintenance team… for always taking great care of your customers!
10/3/2025
Jane F. VERIFIED CUSTOMER
Scott was very friendly and professional!
10/3/2025
Ronald T. VERIFIED CUSTOMER
I was very comfortable with Sarah. She has a presence of thorough professionalism combined with a calm voice and a friendly smile
10/3/2025
Andrea V. VERIFIED CUSTOMER
Ashley is always very professional and pleasant ! Goes above and beyond to answer questions and make me trust in Toyota ! She is a great asset to have at Toyota service center on motor way ..
10/3/2025
Kelly H. VERIFIED CUSTOMER
Ashley was so kind and informative. She took the time to make a personal connection with me and I am so grateful for her as a new friend and someone I can count on for my future needs.
10/3/2025
Betsy M. VERIFIED CUSTOMER
Pleasant service from Jim and the parts department people. My car was ready in timely fashion.
10/3/2025
Carlos A. VERIFIED CUSTOMER
Excellent customer service.
10/3/2025
Anetone L. VERIFIED CUSTOMER
Thank you so much Sarah for being a great and helpful, very professional and extremely experienced.
10/3/2025
Steve I. VERIFIED CUSTOMER
Quick service, explained process, listened to me. Thanks
10/3/2025
Dorothy S. VERIFIED CUSTOMER
I waited an extra hour in the waiting area for someone to let me know the car was done. Found out they did not use the phone number I listed in the appt. No one came to find me. Had a balance done on the tires and I now have a wobble around 55mph.
10/3/2025
Elizabeth G. VERIFIED CUSTOMER
38
10/3/2025
Michelle B. VERIFIED CUSTOMER
RANDY AND THE SERVICE TEAM GOT ME IN TO LDAY IN BETWEEN OTHER APPOINTMENTS. IM 9 MONTHS PREGNANT AND HAD NO GUARANTEES I WOULD MAKE MELY SCHEDULED APPT NEXT WEEK. I REALLY APPRECIATE THEIR HELP.
10/3/2025
Kenneth P. VERIFIED CUSTOMER
Everything good.
10/2/2025
Leah T. VERIFIED CUSTOMER
Sarah is always so pleasant, helpful and knowledgeable!
10/2/2025
Esther B. VERIFIED CUSTOMER
Jim was very professional and very kind. He was an employee that can be used as an example for others.
I had no appointment,and was out of town with an emergency situation, he had no problem ???? and he got my ride back to and from hospital. Very helpful understanding. He is a #10 employee. You should be very happy with him. Great team player. 5 stars for him. THANK YOU.