I'd rather comment on Ashley who was magnificent. What a great employee and wonderful customer service
2/6/2026
Debra F. VERIFIED CUSTOMER
Randy Lee was personable, friendly and professional
2/6/2026
Josh R. VERIFIED CUSTOMER
My wife sat there for 30 minutes after I received a text ( I was in a meeting didn’t see it) that the vehicle was done she waited another 15 minutes because she is courteous and finally received the vehicle after approaching the service advisor. Super unimpressed by the first service of her new vehicle. One hour and 45 minutes for an oil change is insane especially because the actual service was 45 minutes less but the advisor can’t do his job affectively/efficiently.
2/6/2026
Nicole S. VERIFIED CUSTOMER
I had an 8:30 am appointment and I was there at 8:30.
I let the team know that I would be staying with my vehicle. I scheduled an oil change, tire rotation, a tire, pressure, malfunction, error, and a navigation update.
20 minutes into my drive, I got the tire pressure malfunction error. My navigation system was not updated.
And I had to go to the front desk at 12:15 to see if my car was read
2/6/2026
Sarah L. VERIFIED CUSTOMER
Randy Lee kept me informed from the moment I walked in and throughout my service appointment. He was very professional and answered all my questions and addressed concerns that I had. I’m very grateful for that. He’s a great representation of Toyota.
2/6/2026
Sara G. VERIFIED CUSTOMER
Took the time to handle both the scheduled recall and the planned maintenance while also verifying that a prior recall finally had an available fix, explained the expected time clearly and was cheerful and polite throughout the service call
2/5/2026
Billy H. VERIFIED CUSTOMER
Randy Lee was very courteous and answered my questions.
I am confident my van was serviced properly.
Thank you.
2/5/2026
Lauren G. VERIFIED CUSTOMER
Thank you for the excellent service. Arranging for an uber to take me home was very helpful and a really nice touch!
2/5/2026
Janette J. VERIFIED CUSTOMER
Car was repaired in a timely manner!
2/5/2026
Pam L. VERIFIED CUSTOMER
Everything was taken care of in a timely manner.
2/5/2026
Katherine L. VERIFIED CUSTOMER
Randy was great as usual. Very professional, helpful and good attention to detail!
2/5/2026
Leon H. VERIFIED CUSTOMER
Very friendly and explained everything thoroughly!
2/5/2026
Sarah G. VERIFIED CUSTOMER
I think it is time for you to return to the ways things use to be when we were assigned a technician who worked on our cars from the beginning. The fact we have to remember to ask specifically for our technician is ridiculous!! I almost started going to another dealership because of this completely anti customer service change but I like Randy too much to leave. But trust and believe I will leave in a heartbeat if any more changes come along that make it even harder for me to get quality customer service. Whoever made this change clearly does not have a customer service background nor do they care about quality customer service!
2/4/2026
Judy L. VERIFIED CUSTOMER
Service was great but they never changed the reminder sticker in the upper left windshield
Great service and experience with mechanic. Will be back for additional service.
2/4/2026
James D. VERIFIED CUSTOMER
Jim was great. Professional, courteous, and friendly. He gave me the feeling he was there for me. Besides that the car runs fantastic.
2/4/2026
Taylor A. VERIFIED CUSTOMER
Ashley went absolutely above and beyond. Superior customer service on line of my worst days in my life in relation to automotive issues. THANK YOU ASHLEY!