Baxter Toyota of La Vista Auto Repair Service

Very happy with my trip to the dealership today. Excellent service and very professional. Thank you

Thanks

Nate was very friendly. Much better experience than Corwin (don’t tell them).

I was promised that the car would be done in an hour and set up my afternoon accordingly. The car took an hour and 20 minutes. I was never told that they were running late. Deliver what is promised next time.

Everyone was very nice , but the didn’t wash her, as requested

I appreciate their thoroughness with all my car service!

Thank you, Nick. You made this a good experience. Toni and Glenn Hansen

I’ve purchased at least 4 vehicles from Baxter and have had all my servicing on all the vehicles but you have lost me as a customer. I will not do business with Baxter again. I went in for a simple flat tire that needed a plug and put back on my Sequoia and your service department said I needed a new $400 tire. When the flat tire was changed the tow company wanted to fix the flat tire but since I’ve done all my services at Baxter I told them no, that I would take it to the dealership. I left Baxter and went directly to Tony’s Tires and they plugged it, laughed at what your mechanic said, and charged me $30. Can not believe that you are willing to lose a long time customer for a $400 tire. I will make sure that if anyone asks me about Baxter I will let them know about my experience

We do appreciate the great service. Especially the picking up and the returning of our vehicle. Ethan made sure that we were taken care of.and that our vehicle received the attention that it needed.

I just dropped my vehicle there when I hit a deer on I-80 I believe somebody from B Street was going to tow it to their Lincoln North Center WB Towing I think was going to do it

I have had my scheduled maintenance done at Baxter since purchasing 10+ years ago. Ethan is a strong communicator and provides the highest customer service.

Everything was perfect as always

The video was a nice touch.

The service was great and I really enjoyed how courteous and friendly the service representative was.

Elizabeth was very friendly and efficient during my visit. She is one of the only service reps to remember to stamp my booklet without being reminded. She is a real asset to your Baxter service advisor team!

Good job and very efficient process.

Ethan was very helpful, efficient & gave me a great experience. He's was a great service advisor!

When I had my car serviced today it was by Nick Smith and Brad Taylor. After waiting a while Brad came to get me to tell me my car was ready—I didn’t receive the normal text message I have in the past telling me my car service check was completed, nor did Brad announce my name like the technician’s typically do to let you know your car is ready. However the price came out to be approximately the same as it usually is, so I signed and paid like I have before since I was told my car was finished and ready to drive off the lot. After this, Brad went to to try to hand me keys that I did not recognize. When I told him they weren’t mine, he was insistant that they were for the car, and said that if I had brought in other keys they may have been in the vehicle. When I went out to the pick up area to look for my car it wasn’t there, so I hit the alarm button on the keys I was given and they were in fact for a different car. Reviewing the paperwork I was given and had signed, I saw a name that was not mine but was recognizably Indian. I was one of 2 Indian people in the waiting area and Brad had clearly chosen the wrong one of us to get the car to. When I went back in to notify Nick and Brad of this, the previous transaction was canceled and I waited for my actual car to be ready. It was an incredibly dehumanizing experience and extremely disheartening to experience this kind of racism since I have been coming to this location to have my car serviced for years. It was also very frustrating to have told my technician that they were handing me the wrong keys and then to not have them double check by asking my name or vehicle type or believing me.

All services were completed in the time expected. Jordan explained things well.

Nate is polite and professional. He and the team take good care of my car. I believe that they are honest and fair with me and I appreciate their good service. I have never serviced my 24 year Toyota anywhere else! Keep up the good work and thanks Nate.