Jordan was very courteous and helpful. The automated text updates kept me informed of the progress of my service appointment. Waiting room was very pleasant. Overall, very satisfied.
12/7/2024
Mugdha P. VERIFIED CUSTOMER
Nate was very helpful!
12/7/2024
Tanner S. VERIFIED CUSTOMER
Great experience
12/7/2024
Cassidy B. VERIFIED CUSTOMER
Nate is very well with communicating updates and going out of his way for customers. I very much appreciate him and would like to continue having him as my service provider going forward.
12/7/2024
Robert L. VERIFIED CUSTOMER
Great Service
12/7/2024
Gregg L. VERIFIED CUSTOMER
Completely satisfied thanks
12/7/2024
Ryan S. VERIFIED CUSTOMER
Truly one of the best and smoothest oil change experiences I’ve ever had. My first time for an oil change at this location, but definitely not my last.
12/7/2024
DOUG B. VERIFIED CUSTOMER
When you tell a customer the parts are in/available after checking with parts/service, then when customer brings vehicle in for appointment the customer is told parts are not available. Resulting in 2nd appointment. Show’s customer service is not priority. Be up front about cost. When presenting the bill a “sorry, but this is what you are going to pay” doesn’t sit well. I made it clear the distance I had to drive. Twice. Additional vacation day taken off for me. Not everything is working that was mentioned and not everything was noted on bill or customer states. For the amount of money and additional time spent I expected all repairs to be made. But I guess I can expect another “sorry”.
12/7/2024
Deka B. VERIFIED CUSTOMER
I like seeing the video and explanation Nick provided.
12/6/2024
JUDSON B. VERIFIED CUSTOMER
Excellent service at Baxter all the way around! Service, sales, courtesy drivers, they got a cute dog on the Subaru side. What’s not to like?
12/6/2024
Ron V. VERIFIED CUSTOMER
Great customer service. Resolved my vehicles needs in a timely fashion
12/6/2024
Brian A. VERIFIED CUSTOMER
Nick was great. Now the lady that answered the phone when I called to see how much an oil change would be told me $86ish with the military discount but it was $98ish. I wasn’t happy about that.
12/6/2024
Robert K. VERIFIED CUSTOMER
Just like the old Texico , gas station commercial, trust your car to the man who wears the star! We trust Toyota and they’ve always taken good care of our cars. Thank you!
12/6/2024
Paul H. VERIFIED CUSTOMER
Very professional
12/6/2024
Michael B. VERIFIED CUSTOMER
Thanks
12/6/2024
April B. VERIFIED CUSTOMER
Would have been great if my car was washed as most dealerships do .
12/6/2024
Brent C. VERIFIED CUSTOMER
Nick was very cordial and polite and took care of the extra request for a new battery in the 2nd fob I had;however he forgot to apply the $15 coupon i brought in to my bill.
12/6/2024
Michael C. VERIFIED CUSTOMER
Nate was well spoken, polite, and comprehensive in his explanations and suggestions. Thanks for the great service.
12/6/2024
Harry M. VERIFIED CUSTOMER
This is more for your upper management to dwell on, but I was there for 5 1/2 hours and I said good luck to a guy who had been there about as long (or longer) than me when I left, so may want to look at manpower. This was not an oversight by my service tech, a large number of customers waited long periods as we all got pretty familiar with each other. I had multiple things done so I was prepared for several hours wait, but the number of others there a long time indicated a functional problem, not one odd glitch. I have waited a number of times while regular service appointments were completed, so I have an idea of the normal turn time in your waiting rooms. Re the service I had done, it all appears to have been done competently.