Disappointed it took one hour and a half for an oil change that I had an appointment for. Ethan was very professional and apologetic.
5/3/2024
Walter C. VERIFIED CUSTOMER
Give a better time estimate on the service provided. Don’t say an hour when it is two.
5/3/2024
Joann Z. VERIFIED CUSTOMER
When we bought our vehicle about 2 years ago the front panel was loose and was supposed to be fixed. It still is loose and Baxter will not stand behind the problem. My van is 13 years old and not sure we will shop at Baxter again
5/3/2024
Linda M. VERIFIED CUSTOMER
A 2024 RAV4–5000 mile maintenance check and it took over 2 hours!! Something is wrong with scheduling.
5/2/2024
Ralph M. VERIFIED CUSTOMER
the service took way too long
5/2/2024
James F. VERIFIED CUSTOMER
Service was more than 2 hours late. I had to make alternate arrangements to get my kids from school as a result. It increased my stress levels and actually caused issues with 2 of my kids as well. I was told at 10:30 that the car would be ready by 12:30. It was after 2:30 when I was notified it was done. If 12:30 wasn’t a reasonable estimate I would’ve liked to have known that as soon as possible. I had to call a few different times to get a status update. Once no one answered and the line disconnected. Another time I was on hold for almost 10 minutes. I had a rough experience today.
5/2/2024
Elizabeth K. VERIFIED CUSTOMER
Always appreciate service received from Baxter. Today we were given good info on what was being done and received a good report. Also told what to expect next. Thank you Nick ????
5/2/2024
Joyce U. VERIFIED CUSTOMER
Excellent service by all as usual.
5/2/2024
KEITH B. VERIFIED CUSTOMER
Chance is great
5/2/2024
Baylen F. VERIFIED CUSTOMER
Great service!
5/2/2024
Daniel D. VERIFIED CUSTOMER
He was polite and explained things throughly
5/1/2024
Zalikka B. VERIFIED CUSTOMER
Nate, provided a great service.
5/1/2024
Kuevi Kodjo. VERIFIED CUSTOMER
N/A
5/1/2024
Jefferson Z. VERIFIED CUSTOMER
From the beginning, the service was awesome.
My car wasn’t going to be finished when I needed it and a car was offered if I needed it. Thank you for a hassle free visit!!
5/1/2024
Traci D. VERIFIED CUSTOMER
Nate Lichtenberg was a great help.
5/1/2024
Arlene R. VERIFIED CUSTOMER
Great customer service!
5/1/2024
Jeffery B. VERIFIED CUSTOMER
Baxter Toyota is the dealer we will continue to use to service our RAV-4.
5/1/2024
Betty D. VERIFIED CUSTOMER
Nate took the time to show me where the oil dip stick is so I can check my oil. Personable young man. Good communication. Very attentive.