Check in was confusing, first time being at your dealership. Went in service doors and was not immediately greeted, stood for a minute while a service advisor was working on computer, he did ask after a minute what I was there for, told me one to go to another advisor so I moved down the line. A friendly woman told me I would need to wait for an advisor. Finally gentleman one told me to drive my car into garage, by the time I did so, there were 2 cars ahead of me. Waited another 5 plus minutes. Once car was taken in and it was explained service everything went quickly. Time of appointment was 1:45 time checked in was 1:52. I arrived at 1:35. Do I need to have tires re-torqued after a certain mileage? In the past it has been a standard practice. Thank you.
7/10/2024
Richard C. VERIFIED CUSTOMER
I came in for an oil change. I told the service rep that I would wait. I sat in the waiting room 3 hours and was never told that my car was done. I eventually, 3 hours later, went to check and see what was taking so long and my paperwork was filed away, without anyone contacting me! According to the paperwork it took 30 minutes to complete the service but no one came and told me.
7/10/2024
Chin C. VERIFIED CUSTOMER
Stephanie was courteous. She is honest in providing information. If she does not know the answers to my questions, she would admit it than making things up. My experience with the parts department is not favorable. It is hard to get information and the info provided is vague.
7/10/2024
Jane C. VERIFIED CUSTOMER
Jerry went up and beyond helping me.. he showed me where the spare tire was.. and demonstrated how to remove it.. jack location..oil dip stick.. different coolant containers.. he was of great service to me.. an old 75 year old..great patience!! Never let him leave your business..
7/10/2024
Jim M. VERIFIED CUSTOMER
Job done well and ahead of schedule
7/10/2024
ADAM T. VERIFIED CUSTOMER
I left to eat lunch, returned, and sat waiting for an additional hour and a half when my vehicle was already done. I just think updates are nice and take everyones time into consideration.
7/7/2024
CINDY W. VERIFIED CUSTOMER
Jared took excellent care of me! Thank you!
7/6/2024
DIANE W. VERIFIED CUSTOMER
Love my Camry and love the awesome and quick service!!
7/5/2024
AMELIA M. VERIFIED CUSTOMER
Very professional and done on a timely manner.
7/4/2024
TEDDY F. VERIFIED CUSTOMER
My time has value. I could have done what they did on my vehicle without taking 8 hours out of my day over a two day period. The service department used to be great. Not sure what happened
7/3/2024
GLENN N. VERIFIED CUSTOMER
They were able to get me in, l wasn't expecting that.THANK YOU
7/2/2024
ALAN S. VERIFIED CUSTOMER
Jerod was great ????
7/1/2024
GARY S. VERIFIED CUSTOMER
Ty explained in detail what work was done and apologized for the inconvenience that the computer system was down.
6/30/2024
KELLEY E. VERIFIED CUSTOMER
Always professional, polite and quality service. I bought my vehicle in 2014 at that location and return for trusted maintenance. When I buy another Toyota, it will be at this location. I trust them 100 percent. Thank you.
6/30/2024
JONATHAN S. VERIFIED CUSTOMER
Concerned about the security of my credit card information since the system was compromised. I assume every precaution is being taken while you wait to process information
6/29/2024
AMY P. VERIFIED CUSTOMER
In my experience, Baxter Toyota is the only place I can trust to maintenance my car. Their work is thorough and honest.
6/29/2024
RUTH W. VERIFIED CUSTOMER
As far as I can tell, all is well.
We used to get a car wash but that doesn't seem to be happening any more. Also forgot to order a part for car that a car wash took off.
The missing part is a small black
cover, drivers side of base of window that covers a hole that rain would drain out from window roof gutters. My best explaination of part.
Can you order for me? RUTH W
6/29/2024
JAMES M. VERIFIED CUSTOMER
Sales rep was friendly, not pushy, very communicative. Altogether my first experience with Baxter, went very well.