I brought my 2004 Corolla in for a diagnostic test for a problem with misfire and rich codes. Danny said number two injector is bad and when I asked for a printout or snapshot of diagnostic test there wasn't one. I had asked if diagnostic test included hooking up to a computer that does an analysis and was told that it did. I have put injectors on myself and must have a bad one and will repair it myself. Im not so sure that that injector is the real problem and will let you know if the diagnosis was wrong. When I got the car home I could smell gas and checked under the hood to find the injectors dumping gas in the top of the head. I asked Angie for a refund and she refused. She says that Danny said it was dumping gas when I brought it in but I know it wasn't because I had been under the hood working on it and would have noticed and would have smelled it on the way to bring it to you. I say that Danny didn't get the fuel rail and injectors back on properly. I have a video of the gas dumping out. Please fully refund me poor service. Thank you.
4/1/2025
Michael A. VERIFIED CUSTOMER
Evan and the service team at Baxter Toyota continuously delivers a great experience. Mahalo.
4/1/2025
Carina M. VERIFIED CUSTOMER
Ty was patient, not pushing me into making a decision on the spot. He explained everything in a way I could understand, as I don't speak vehicle mechanics, I so appreciate that.
4/1/2025
David S. VERIFIED CUSTOMER
The reason for this service was poor workmanship during an oil change the week prior which which caused an oil leak at drain plug. Service department did get car in and problem corrected right away but a simple drain plug leak during service of a relatively new car doesn't give me great confidence in their service department
4/1/2025
Brenda W. VERIFIED CUSTOMER
Staff always courteous and I was able to make an appt online while traveling over the weekend.
4/1/2025
Daniel R. VERIFIED CUSTOMER
Very quick, professional and courteous technicians.
4/1/2025
Steven W. VERIFIED CUSTOMER
We have never been called back in for the repair under a recall. I drove two hours for an appointment for the repair and after waiting an hour in your nice lounge I was told I would need to come back. I called a couple weeks later and was told you are waiting for parts. That was more than a month ago. I have never heard from you again.
4/1/2025
Eric C. VERIFIED CUSTOMER
No issues.
3/31/2025
Abbvie Co.. VERIFIED CUSTOMER
Brae was not very customer friendly. My appointment for a tire rotation took over 2 hours & she never told me things would be running behind & when I asked why it took so long, she just said they were running behind. She also never offered to wash the vehicle with the complimentary wash that is usually offered. This is the 2nd time Brae has been the customer service person for me & neither experience have been great.
3/31/2025
Betsy H. VERIFIED CUSTOMER
I always look for Brea,
She will get on the task and make sure everything is covered every encounter I have had. She reviewed my car maintenance and tried to only recommend the things that were necessary..
my appointment was done quickly and courteously by all.
BHall
3/30/2025
Cheryl R. VERIFIED CUSTOMER
Fabulous Service!! Above & Beyond customer service. I received a text video explaining the flat tire. Up front but personal .
Toyota service personnel are the BEST!! Thank you for ensuring a safe vehicle for me.
Cheryl R
3/30/2025
Janet M. VERIFIED CUSTOMER
So far, so good.
3/30/2025
Wade P. VERIFIED CUSTOMER
Excellent service! Thank you!
3/30/2025
Han T. VERIFIED CUSTOMER
I had a coupon but it didn’t apply since I only did an oil change instead of an oil change AND tire rotation. So I’m paying more for an oil change and asking for less work to be done. I was also told it would be an hour long service but it took an hour and a half.
3/30/2025
Lori D. VERIFIED CUSTOMER
Angie was very friendly and got us checked in and out quickly. Very happy with our visit today!