I called today to get an update, was told it was done, but no call, put on hold for 15 mins waiting for my service rep to take my call, no answer.
Still don’t know what was wrong with my truck or if it is really completed
And now sent a message asking for a review, like i have an idea.
Little frustrated to be honest.
8/13/2025
Kenneth W. VERIFIED CUSTOMER
Service guy was AA+
8/13/2025
SARAH D. VERIFIED CUSTOMER
I had an 0930 appointment and never received inspection information until 1349 and that was only because I called and tried to get information told to me about my car. Even after they sent the inspection I never got a call telling me what was going on. I didn’t get anything fixed on my car and was still charged $231.76 for absolutely no reason. I also got charged for a shop supply fee which makes no sense because they did nothing on my car. I had my husband call and try to talk to a manager because I’m a nurse and was at work and no one ever called him back. Legends Toyota has officially lost my business and I will never be back after this experience.
8/13/2025
Ed M. VERIFIED CUSTOMER
Great job. They listened to the customer and addressed the specific problem.
8/13/2025
Ramona V. VERIFIED CUSTOMER
Exelent service thanks
8/13/2025
Deborah H. VERIFIED CUSTOMER
Micheal was very polite and professional.
8/13/2025
Juan P. VERIFIED CUSTOMER
Never mind
8/13/2025
KAREN M. VERIFIED CUSTOMER
OK
8/12/2025
Manuel T. VERIFIED CUSTOMER
While I was happy with the service I received. I hate the fact that I am asked if I want a trade appraisal on my current vehicle. I just bought a 2025 Tundra that I brought in for my 1st service…. I hate this, not a fan, do better…. I am happy with what I have. If I want an appraisal or trade value… I will ask. Do not hide it in a service quality question. That’s dirty pool.
8/12/2025
Michael D. VERIFIED CUSTOMER
Excellent service
8/12/2025
Krista M. VERIFIED CUSTOMER
I asked for the light that was out in the back to get replaced and I got pulled over again because the light is still out!
8/12/2025
Robert D. VERIFIED CUSTOMER
Evan did a good job mitigating the extended 5 hour wait and should be comendened for this. Thought the service check would have taken less time. Not completely satisfied but still satisfied with Legends Toyota. Things happen and understand.
8/12/2025
Wendi B. VERIFIED CUSTOMER
Friendly and super fast service.
8/12/2025
Sadie S. VERIFIED CUSTOMER
Excellent service, good communication. Felt like I was in good hands.
8/12/2025
Roger R. VERIFIED CUSTOMER
Great job! Communication was great.
8/10/2025
Melissa S. VERIFIED CUSTOMER
Jacob was very nice and helpful.
8/10/2025
Nathan D. VERIFIED CUSTOMER
Thank you!
8/10/2025
Janelle L. VERIFIED CUSTOMER
Michael has serviced our car several times. He has been great to work with and makes sure all is done that needs to be done!