Evan was awesome! His help was fantastic! I’ll definitely return.
1/11/2026
Dixie W. VERIFIED CUSTOMER
Stellar work by Josh & team Toyota.
1/11/2026
Amber F. VERIFIED CUSTOMER
The service desk person was attentive when they arrived, however, it took several minutes of waiting before anyone paid attention to myself and the other individual that came in before me. The service person verbalized to me that he was sorry and didn't know why the other staff were standing around doing nothing.
1/11/2026
John F. VERIFIED CUSTOMER
I was brought in at the time of the appointment. I was only in an hour and 10 minutes. Everything was serviced. I was satisfied back on the road.
Job well done thank you
1/11/2026
Rebecca K. VERIFIED CUSTOMER
I dropped off my vehicle Friday night for a 10am Saturday appointment. Although I received text messages in the morning about my vehicle being received and a technician being available to text and being assured I'd be notified when it was done, I wasn't. I waited all day and nobody told me it was ready. I texted at 2:30 and nobody answered. I called at 3 and was told there was nobody available to tell me about my car. Nobody!?? I asked for a manager and was told there was not one. So I left to get my car, ready or not, because I can't go without my car! I finally received notification at 3:30, while I was already on my way, that my car was ready. If I'd waited for notification, I would not have made it there in time before you closed at 4. Horrible service. The worst communication I've ever experienced. My first time at your dealership - and my last. I'm a very very unhappy customer.
1/11/2026
Malik A. VERIFIED CUSTOMER
Everything was just fine. I had no problems at all.
1/10/2026
Anne F. VERIFIED CUSTOMER
My service today was lagged from the start. I’ve been here beforehand and have always been greeted from my car upon arrival. I also had to track down a service advisor to check my car in and I was not kept aware of the status of my car after the estimated time elapsed of when it was to be done. I am a customer that appreciates excellent customer service when it comes to getting with car services done which can be a hassle before the work on the car gets done. Hopefully I have a better experience with customer service advisors next time.
1/10/2026
Kelsey K. VERIFIED CUSTOMER
Scheduled an oil change at 2:15pm. An hour into the appointment they said it would be past 4pm before they would get it done and the car has not been touched yet. . So, an hour into the appointment I did not have the service, and I decided to take the car home as I had to pick up my kids.
1/10/2026
John K. VERIFIED CUSTOMER
It did take over 2 hours to do a tire rotation, but it was done correctly.
1/10/2026
CHRISTOPHER S. VERIFIED CUSTOMER
Michael has the best customer service by far at your shop.
He is always willing to help the customer. Always friendly and I can count on him to take care of me when I bring my sequoia in for service.
1/9/2026
SHAWN J. VERIFIED CUSTOMER
90 minute job took 3 hours, not the service guy's fault I know but it was also $100 more than the Lawrence toyota quoted me
1/9/2026
Donald S. VERIFIED CUSTOMER
Quick, efficient service
1/9/2026
Stefanie M. VERIFIED CUSTOMER
Na
1/9/2026
Carol K. VERIFIED CUSTOMER
Service was completed on time Bryce Kiser took care of me as customer very good
1/9/2026
Vicki P. VERIFIED CUSTOMER
I had a great experience. Thank you.
1/9/2026
Marvin B. VERIFIED CUSTOMER
Amazing very helpful and patient
1/9/2026
Lou N. VERIFIED CUSTOMER
Polite service and done on time.
1/9/2026
Joy D. VERIFIED CUSTOMER
Oil change took 2 hours and 30 minutes and was very cold in the waiting room