I waited three hours for my vehicle oil change and tire rotation when I was told it would only take two. I never received my vehicle report, a text from the mechanic about my vehicle condition or spoke with the person who checked me in regarding my vehicle after the multi point inspection (questioning if my vehicle was actually even looked at). I saw my van parked in the garage for 10 mins and had to ask someone else to check me out. During check out I was charged for my rotation that should have been free, so now I am questioning how many times this has been done since I have gotten tires. Just disappointed overall with our experience today.
7/12/2024
Tammy K. VERIFIED CUSTOMER
Great people and service!
7/12/2024
Tiffany W. VERIFIED CUSTOMER
Bryce Kiser was the best!
7/11/2024
Michael C. VERIFIED CUSTOMER
Very pleasant person
7/11/2024
Jay P. VERIFIED CUSTOMER
Great job. Done timely.
7/11/2024
Daniel T. VERIFIED CUSTOMER
Bryce was pleasant and efficient. He was informative but didn’t pressure. I mentioned vague time constraints and I was out of there in 45min. When he said it might take 1 hr. To 1 hr. 30 min. The experience made my day. Keep up the good work.
7/11/2024
Judith S. VERIFIED CUSTOMER
Josh was great! Glad he's back!
7/11/2024
Milad G. VERIFIED CUSTOMER
Too many feee. Paid a shop supply fee for parts I had to get ordered. Shop didn’t supply anything
7/11/2024
Danielle R. VERIFIED CUSTOMER
Great service. Thank you!
7/11/2024
Wendy D. VERIFIED CUSTOMER
I was told of 2 other services that should be done on my vehicle. They priced one over $100 and I said I couldn't afford that now. The other one I was told was $69. I said I could do that one. When paying the price suddenly jumped up to $87. I said the price I was told and he joked about government needing their taxes. I said almost $20 in taxes? So he looked and said no only $7 something in taxes. The rest was fees for parts and disposal. This made me very upset. I was told the price was $69. There was no mention of extra fees also. Had I known I would be paying close to $20 more on it I would have declined doing this service. There are those of us that have to budget their money you know? Not all of us are rich. I feel like I was lied to as well. This just made me extremely upset
7/11/2024
Darrel T. VERIFIED CUSTOMER
Thanks, was glad we got oil changed at 5000 mile service
7/11/2024
Brian E. VERIFIED CUSTOMER
Did a great job and got me back on the road quickly.
7/11/2024
Sylvia T. VERIFIED CUSTOMER
He was very professional. Toyota has become like it was when I first visited in 2011.
7/11/2024
Richard E. VERIFIED CUSTOMER
Very professional
7/11/2024
Dennis P. VERIFIED CUSTOMER
Took a little longer than expected, but was able to look at a few vehicles. Thank you
7/11/2024
Crystal H. VERIFIED CUSTOMER
Thanks
7/10/2024
Jean H. VERIFIED CUSTOMER
Everything was very professional and informative
7/10/2024
Adam K. VERIFIED CUSTOMER
Extremely busy. Had a 11am appointment but car sat in the parking lot and didn't get worked on until 1pm. By 2pm the oil change was done but they didn't bother doing the scheduled tire rotation. No text messages showing updates at all throughout the day, pretty sure they didn't bother with 120 point inspection.
7/10/2024
Nikita W. VERIFIED CUSTOMER
He’s the Best! I prefer to bring my car for service when he’s working
7/10/2024
Kent E. VERIFIED CUSTOMER
Lianer vehicle is as immediately available and clean. What was amusingly interesting was the dashboard light indicating “vehicle needs service”.