Andrew went over and above my expectations.
Very satisfied.
2/24/2024
John M. VERIFIED CUSTOMER
No waiting for scheduled service and work was completed quickly. Service reps treated me in a cordial and professional manner. No complaints.
2/24/2024
Patricia Z. VERIFIED CUSTOMER
I was told upon registering that the shop was busy. It took a long time for the service. I didn’t even complete all the recommended service. I couldn’t wait any longer. I do have to make another appointment to complete the recommendations.
2/24/2024
Sean T. VERIFIED CUSTOMER
Edward Carr was fantastic. He knowledgeable of the issue and the most professional experience we’ve ever had.
2/24/2024
Beverly G. VERIFIED CUSTOMER
We are happy with our cars. More importantly the after purchase service is A+.
2/23/2024
Lawrence R. VERIFIED CUSTOMER
I have always had good service from Brewer. Today's experience wasn't up to that standard. Two things: 1. the glove box was not properly installed after checking the cabin filter. I didn't notice this until getting home, and opening the glove box door to put the Maintenance Book in. Contents fell on the floor when the box tilted. 2. I bought the vehicle's tires at Brewer, so I should not have been charged for tire rotation. I didn't check the invoice before leaving, my bad. That won't happen again.
2/23/2024
Mark M. VERIFIED CUSTOMER
Michael did a great job working with me to get issue resolved on my car.
Thanks Michael!
2/23/2024
Kathryn K. VERIFIED CUSTOMER
Very helpful!
2/22/2024
Christine S. VERIFIED CUSTOMER
Good experience today. Thank you.
2/21/2024
Karen G. VERIFIED CUSTOMER
They were supposed to wash my vehicle but it wasn’t done
2/21/2024
James T. VERIFIED CUSTOMER
Good job!
2/20/2024
Jon S. VERIFIED CUSTOMER
I just appreciate everything being done in a timely manner
2/20/2024
Joan N. VERIFIED CUSTOMER
I appreciate the quick and efficient service.
2/20/2024
Dale R. VERIFIED CUSTOMER
Nikki Carlson is the best !!
2/20/2024
Christine G. VERIFIED CUSTOMER
Quick and got me in and out. Thank you.
2/17/2024
Beverly B. VERIFIED CUSTOMER
My wipers were only 3 months old. He said it was mandatory to replace them. The new wipers streak when going back same as what the previous wipers did. And my cabin and engine filters are only in for 6,000 miles. Did you even look at them?
I thought being military you would not take advantage of me.
You hold customers hostage since they need inspection. You shouldn’t put high priority texts out to customers for things not needed.
2/17/2024
Sarah K. VERIFIED CUSTOMER
Fast service, a clean car, and pleasant staff!
2/16/2024
Renee C. VERIFIED CUSTOMER
I was very happy
2/16/2024
TINA H. VERIFIED CUSTOMER
Twice today I was told my vehicle was done at the service department; however, my 2023 Toyota Tacoma was in Strasburg, Ohio all day at my employment location. Twice today you have had me confused with someone else and my husband Eric contacted the service department and spoke with someone about the situation. Even after all that, I received a survey wanting my feedback about my service experience today. Please contact my husband Eric Himes at ****-****-xxxx to discuss the possibility of my account being mixed with someone else’s account and a possible future issue with my warranty. Thank you.
2/16/2024
Regis L. VERIFIED CUSTOMER
I was originally told that the recall would take a little over an hour (took under 2 hours today) . I asked multiple times to make my recall appointment on a Friday (any Friday)around 1 because I’m already in that area every Friday. I was told no because it was too close to closing time. I understand it’s a Friday and the mechanics might get off at 4-5. Even if the recall took 2.5 hours it was with in the shops hours. Also I showed up today and the person at the desk didn’t know what my appointment was for. Not up to the usual standard. Also I wasn’t happy with having to make two trips for these recalls and missing work when it’s no fault of my own. Have to sit around for 2-2.5 hours stuck there. A loaner car should be an option.