Sullivan Brothers Toyota Auto Repair Service

I made an appointment on Monday 3/17 at 2 pm. I didn’t want to assume I could have the vehicle towed in without an appointment. Patty assumed I just had the car towed. Instead of honoring the appointment I made prior to having the vehicle towed, my car sat untouched. I received a call from Patty at 6:40 that night to let me know service was too busy to look at the vehicle essentially assuming I didn’t have an appointment. Ok. Service looked at my vehicle the following day. I received a call from Patty with the diagnosis at noon time. I requested a courtesy vehicle pick up at 4 pm to come in and pick my vehicle up. Patty assured me she would handle that. No courtesy shuttle at 4 pm. Called Patty to inquire and she was so busy she didn’t schedule that for me. Got a ride from a coworker instead, as Patty said the shuttles were out. Arrived Patty was heating her dinner. The other service rep on couldn’t help with my file because Patty had it open. Assured me she would be five mins with my paper work. I was then left in waiting room for 40 mins. All I needed to do was sign and get my keys, but had to wait 40 minutes for that. This isn’t my first disaster service with Patty. I requested previously she not be my service rep. She is a disaster to deal with. I’m not impatient or assuming service wasn’t busy. It’s just that, the last go around with Patty I brought my car in for simple service, an oil change and sticker and told her I would be waiting. Five hours later my vehicle hadn’t even been entered into the system for service. I bought my car at Sullivan, I’ve always had it serviced at Sullivan and I’m a different dealership as an alternative at this point.

Christian was very pleasant and efficient.

Great job as always!!! Christian and all the crew

Bob could not have been more helpful and proactive about being sure my car was fully serviced. I've been coming to Sullivan Brothers for more than 40 years and continue to be happy with the cars, the service and the people! Thank you for the quality service!!!

Patty is always excellent to work with.

I was happy they had shuttle service and that the service was done much faster than my last visit

Christian was great as always, he was attentive and professional! The experience was seamless today. A simple oil change and multi-point inspection was performed in a reasonable amount of time. Christian let me know when my be vehicle was completed check in and check out was fast!

Bill was great and fully transparent. He made my service appointment flawless. Thanks again Bill!

When I got my car back from the dealership the heater now is making a clanking sound when I turn it on and it did not do that before the service . I need to bring it back in to see what happened/ why the heater is clanking after it was serviced. Holly G

Thank you for the great job you did today and the exceptional customer service!

Always a great experience with Christian. He is friendly and knowledgeable.

Your business is a well-oiled machine. Great job.

I love working with Patty when I bring my car in for service. She is pleasant and helpful. I trust the dealership with all maintenance on my 2024 Hylander. I am very satisfied.

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Service was excellent

Christian was great! Thank you.

always excellent

Seana was such a great service advisor. Thank you so much for your help.

Bob is amazing and has been my go to guy for years of owning Toyotas.

He has always been great.