Great staff. I’m always treated great when I go in for service.
12/15/2023
Heather U. VERIFIED CUSTOMER
Bob was very helpful throughout the process. At drop off he explained the new email or text notification process for approving additional services for the car after inspection.
12/15/2023
Daniel M. VERIFIED CUSTOMER
Bill was very helpful and polite and I appreciated his service.
12/14/2023
Richard T. VERIFIED CUSTOMER
Kind , knowledgeable, did not try to sell me expensive services , seemed like a real down to person . Suggest you give him a big Christmas bonus if he is like this with all his customers !!!!!
12/14/2023
Rebecca C. VERIFIED CUSTOMER
Glad I went to Toyota instead of drive through for oil change and maintenance. They were very honest about what my car actually needed and ended up saving me money.
12/14/2023
Mary N. VERIFIED CUSTOMER
I called to make appointment. I called to CANCEL appointment. The cancellation was NOT recorded on your end. Unfortunately I left keys in 4 Runner in my driveway. Wednesday 12/13/23 an employee of Sullivan Brothers picked up my 4Runner. He DID NOT knock on door to let me know. I went outside and the truck was gone. To my surprise and frustration, I called 911 and reported it stolen. Later that morning I received an automated text stating the truck was ready. I called Service Dept. I spoke to David, manager. He was apologetic but very rude at the same time. Shame on me for leaving keys in the truck. But more SHAME to your company for taking truck for a cancelled appointment AND for not letting me know you were there to pick up the truck. If I were informed that someone was in my driveway, ALL OF THIS WOULD NOT HAVE HAPPENED! I will NOT return to Sullivan for service or anything else.
12/14/2023
John M. VERIFIED CUSTOMER
great job as usual by Bob
12/14/2023
Karen H. VERIFIED CUSTOMER
Everyone is always polite and kind.
12/13/2023
Robert T. VERIFIED CUSTOMER
Thanks. Great work by Chris!
12/13/2023
Robert D. VERIFIED CUSTOMER
Good service
12/13/2023
Coll And. VERIFIED CUSTOMER
Great to see Patty again, as always!
12/13/2023
Susan T. VERIFIED CUSTOMER
Christian could not have been more personable or helpful. Bit of a shock with the total bill as wasn't expecting the brake repair. Anything that you can do as a company to keep prices down would be much appreciated!
12/13/2023
Michael V. VERIFIED CUSTOMER
Patty is always and continues to be professional, personal & helpful!!
12/12/2023
George L. VERIFIED CUSTOMER
I have to say I never enjoy taking my car anywhere to have anything done to it. However, Patty always makes the experience a good one. She is incredibly personable and generous with her time, always able to answer my questions and make the process as smooth and easy as possible. Plus, she has a great sense of humor and that goes a long way to retaining my customer loyalty. Keep up the Fantastic work!
12/12/2023
Beverly G. VERIFIED CUSTOMER
Quick and easy!
12/12/2023
Thomas M. VERIFIED CUSTOMER
Efficient
12/12/2023
Kathleen N. VERIFIED CUSTOMER
Thanks. Happy holidays!
12/10/2023
Annmarie M. VERIFIED CUSTOMER
Always a pleasure. Been coming here for years ty
12/10/2023
Carol P. VERIFIED CUSTOMER
As always service is great
12/10/2023
Lesli W. VERIFIED CUSTOMER
Thanks Sam for the quick service. I appreciated your updates and the shuttle service.