Sullivan Brothers Toyota Auto Repair Service

Bob is a great person. Always so nice and professional.

Best dealership and Bob is awesome

Great service. Thanks

I had a 3:15p appt for an alignment & oil change on my 2022 Toyota 4runner. I was told there would be a 1.5hr wait time. I was told there was a staffing shortage and that’s why it would take that long. I said that was fine & I proceeded to wait in your very comfortable, well-appointed customer waiting area. After waiting 2 hours without any update I checked in with Patty and she said I would be called next and that I should return to the waiting area. An additional 20 minutes passed, and Patty came into the waiting room to update me. When Patty came in to get me she asked if my car had ever been in an accident and continued by informing me your Technician was unable to get an alignment. I was upset with the 2.5hr wait time & a mechanical question being asked by a Service Agent…there was no context for this question. I answered that the car had not been in an accident. Patty asked if I could leave the car overnight and the technician would attempt an alignment again in the morning. I was frustrated and upset but agreed to leave the car. The alignment was done the following morning, I was called and came to pick up the car. I’d like to say that Patty is a professional who thoroughly looks after all the details of paperwork and appointment follow-ups with your customers. Thursday and Friday may have been particularly busy, understaffed days. I get it. That’s why I said “no problem” to the long 1.5 hour wait. What was difficult, was hearing from Patty how overworked, stressed, exhausted she was. I’m sure she was. The long 1.5 hour wait time jumping to a 2.5 wait time is totally unacceptable. The old adage, “the customer comes first” should still ring true and personal workplace problems should not be put on the customer. It really made my experience an uncomfortable one. If you were not staffed to service my vehicle at the appointment time you gave me, then don’t offer an appointment.

Outstanding work by Bob Witt (service advisor), Alan (service tech), and Christian Small (service advisor). Their time and patience with answering customer questions are very much appreciated.

Thank you!

Ok thank you

Awesome experience

Quick and thorough service

The service was excellent , friendly, and timely.

Very professional and courteous service. Accommodations are excellent.

Pattie was fantastic. Professional, extremely helpful and personable

Excellent service

Bob is the best!!!! Thank you!!!!

Chris was 5 Stars - Great Communicator and went over all issue with vehicle .

Friendly and speedy, thanks and happy holidays!

Patty Majeski is the most caring customer service person I have ever dealt with. She double checks all your issues to make sure they have the right information. When you get your car back, she goes over everything in your car to make sure it was repaired to your satisfaction. She is the absolute best!

Professional and Courteous- always treated well at Sullivan Brothers Toyota!

Wasn’t done right at all

Christain is an excellent service manager who really cares a lot about satisfying his customers!