I had an appointment for my 5,000 mile service. I believe that is only a tire rotation and inspection. It took an hour and a half with an appointment. Then when the vehicle was done, it sat in the pick up area for over 20 minutes. I finally just went over and jumped in it and took off. I never even talked to a service advisor. They had to move my truck twice to let other people out whos cars were finished after mine. Im not sure if ill be returning to sullivan brothers for service. I may seek another toyota dealership.
2/17/2024
Ronald W. VERIFIED CUSTOMER
On time
2/17/2024
Emily R. VERIFIED CUSTOMER
I have been going to Toyota for years and Bill is always so helpful !
2/16/2024
Mark C. VERIFIED CUSTOMER
Samantha was awesome. Great employee to deal with. Very nice
2/16/2024
Linda L. VERIFIED CUSTOMER
Good job all around. Thank you...
2/16/2024
Zachary W. VERIFIED CUSTOMER
Everything went great, efficient and easy!
2/16/2024
Alison N. VERIFIED CUSTOMER
Everything was great. Bob always does a great job or getting ours cars in and out in a timely fashion and is always clear on why things need to be done and the cost.
2/16/2024
John B. VERIFIED CUSTOMER
Drove from Marshfield to Kingston Toyota for inspection sticker Waited 50 minutes turned out that the young kid was not able to performed due to tires slightly worn. He Checked off green rather than yellow or red on Multi-Point Vehicle Report. Went to another place for Vehicle Inspection passed inspection. Still had another 15k-20k miles available on tire threads wear. Will never go there again.
2/16/2024
Mark M. VERIFIED CUSTOMER
Christian is always easy to work with very helpful
2/16/2024
Charles S. VERIFIED CUSTOMER
Bob is a real professional. He has consistently been very helpful over the last 17 years that I have done business with Sullivan Toyota.
2/16/2024
Carol P. VERIFIED CUSTOMER
Bob is always helpful
2/15/2024
Deborah C. VERIFIED CUSTOMER
Efficient,reliable and knowledgeable. Thanks
2/15/2024
Jay D. VERIFIED CUSTOMER
I was quoted one price in person, but the link that was sent to me was a more expensive price. Associate could not tell me why there was a price difference.
2/14/2024
Cindy T. VERIFIED CUSTOMER
The service representative was condescending and unwelcoming.
2/13/2024
Doug F. VERIFIED CUSTOMER
Great customer service!
2/12/2024
Paul Z. VERIFIED CUSTOMER
Bob is committed to your customers satisfaction, goes above and beyond.