Bob Witt is excellent. He has been servicing my vehicles for years. When I enter the dealership he knows who I am. He is knowledgeable, efficient and fair. Great asset to Sullivan Brothers. Order
8/22/2024
Francis C. VERIFIED CUSTOMER
This is now the second appt for service I’ve made where I am totally available M-F almost all day, and when I say ‘yes’ to a time that the company picks, I am guessing they are picking a time they are not busy, a time slot of their choosing. And when I show up, there are 6-7+ cars waiting in line ahead of me. I’m guessing you are slammed all the time. Samantha was very nice. Just wish my inspection sticker was a little quicker than 2.5h wait.
8/22/2024
John D. VERIFIED CUSTOMER
Always great service from Christian
8/21/2024
June P. VERIFIED CUSTOMER
Very satisfied. The young lady was very pleasant. Can’t thank Sullivan enough for this service. I am 91 and it’s not easy getting things done.
Gave each driver $10. She was most grateful .
God bless you all.
8/21/2024
Maureen F. VERIFIED CUSTOMER
Thank you to Christian for his expemplary service and understanding. If this were my first visit to Sullivan brothers service department it definitely would have brought me back.
8/21/2024
Susan B. VERIFIED CUSTOMER
Bob, Chris and Jacqueline were so wonderful.
My 2hr wait was enjoyable, helpful, and the whole experience was pleasant
Thank you
8/21/2024
Mitchell M. VERIFIED CUSTOMER
Excellent work ty
8/21/2024
Jeannemarie D. VERIFIED CUSTOMER
Christian, has always been an amazing service representative of SB! I have never doubted him with the reliability of my vehicle. He has always been honest and genuine, making recommendations that were in my best interest for my Corolla. His quick responses and helpful advice do not go unappreciated. My experiences at the service center at SB have gained my not only my loyalty to your dealership, but also the life and endurance of my car. Job well done. You all work incredibly hard and your accolades are not praised enough! To Christian and the entire team of men and women who work so hard behind the scenes and may not be as recognized as you should, thank you for all you do. Not all heros wear capes, but in my eyes you certainly do.
8/21/2024
Marley A. VERIFIED CUSTOMER
Helpful and kind! Thank you for your help Christian!
8/21/2024
Molly C. VERIFIED CUSTOMER
Bob was personable and very friendly and helpful today. Thanks Bob!
8/20/2024
Jennifer M. VERIFIED CUSTOMER
I had made an appointment for the serpentine belt to be replaced and when I was checking in I was told that it was going to cost $158 for diagnostics. I left without my car being serviced. When I make an appointment for a specific service I shouldn't have to pay for a diagnostics fee.
8/20/2024
Michael J. VERIFIED CUSTOMER
Bill and the service team were great!
8/20/2024
Donna H. VERIFIED CUSTOMER
Yes very nice and helpful explaining everything.
8/20/2024
Paul D. VERIFIED CUSTOMER
Tried to get an answer concerning my pin. The answer given did not work. I am left with a display that changes as I drive when I use CarPlay.
8/20/2024
Jay C. VERIFIED CUSTOMER
TY! Great service experience.
8/20/2024
Paul K. VERIFIED CUSTOMER
Thank you for the quality service and friendly atmosphere.
8/20/2024
Deborah P. VERIFIED CUSTOMER
Always a satisfying experience
8/20/2024
Thomas S. VERIFIED CUSTOMER
Bill was friendly professional and kept me updated on the progress of my truck, very happy and satisfied with my service visit.
8/19/2024
Anthony W. VERIFIED CUSTOMER
Upon receiving the vehicle, there are countless scratches, gouges and chipped paint spots all over the exterior of the truck. There are numerous dents on the truck. There are rust spots on the truck. There are deep scratches/dents on the truck where metal is exposed. There is a panel in the front driver side that is a different color than the rest of the truck. The front bumper is not aligned properly. The front passenger mud flap is crooked and screwed up. On the interior, there are scratches on the passenger seat and rear seat. The driver seat has a deep gouge in it. There are significant scratches in multiple locations on the center console. I asked the delivery guy what happened, and he showed me all the pictures of the truck that he took at the dealership before loading it on his trailer. All the damage was present before the shipping company picked up the truck. The shipping company also took a photo of the odometer, which read 25,660 miles. I bought the truck with 25,539 miles on it (according to my paperwork). Someone drove the truck 21 miles after I purchased it. The delivery guy gave me 78+ photos of all the damage he documented before loading the truck on his trailer
8/19/2024
Michael A. VERIFIED CUSTOMER
Patty was great. There was grease all over my driver seat and on the head rest. I have leather seat covers thank god so it did not stain but on the headrest there's a decent swipe of grease on the cloth of the actual head rest.