Very disappointed in the lack of communication/commitment Christian has. When I started as his custom a lit over a year ago I liked him so much I made him my go to guy.
I tried to convey to him that I left him two voicemails and got no response I emailed him and he still didn’t respond. He told me he is very busy running around and next time I should just stop in and see him. My response was well I’m a little busy at my job working.
He got in touch with me to tell me my car would be done by 5 to come then.
My bill was 300. I got the automated text telling me my bill was 550.00z. I paid that. It was another mistake.
Christian left Patty to clean up his mess for the second time. This is after he bad mouthed her to me. She is a gem in the Sullivan Family business.
After all of that the dealership was virtually empty and they couldn’t find my car.
Patty finally located it in the repair bay.
She took care of me and juggled 2 other customers with Grace at 5:30 Saturday night of a holiday weekend.
I’m so disappointed!!! I spoke with Dave the manager about the situation.
I’m shocked that his lack of customer care has declined that much in a year- it has definitely been progressing that way
9/1/2024
Linda D. VERIFIED CUSTOMER
satisfied
9/1/2024
Randall P. VERIFIED CUSTOMER
I made a wrong decision. I need a larger bed. And I wish I chose a different color. Alex was great though. Wish I took more time to think it over. This truck isn’t totally me.
9/1/2024
Seth J. VERIFIED CUSTOMER
Patty was really cranky
8/31/2024
David M. VERIFIED CUSTOMER
He did an excellent job
8/31/2024
Meghann M. VERIFIED CUSTOMER
Christian was awesome…super helpful, extremely knowledgeable and an all around great experience with him.
8/31/2024
Georgiana G. VERIFIED CUSTOMER
Everything was seamless.
8/31/2024
Sidney M. VERIFIED CUSTOMER
Bill did an excellent job with my Rav 4.
He was very helpful and kept me informed on what was happening.
Very happy with my service today
8/31/2024
Cleve D. VERIFIED CUSTOMER
Great job
8/31/2024
Patricia D. VERIFIED CUSTOMER
Timely. The service reps and shuttle driver very pleasant . I liked the video of the mechanic showing what is needed for repair on the car.
8/31/2024
Frederick M. VERIFIED CUSTOMER
Samantha and Bill we’re truly lovely to work with!!!
8/31/2024
Patricia M. VERIFIED CUSTOMER
She’s amazing. Patty is a keeper!
8/31/2024
Joanne M. VERIFIED CUSTOMER
I can’t say enough about the unbelievable service I received today. From the friendliness to the fabulous service I received. They fixed what was an ongoing noise I had. The shuttle service and delivery of my vehicle to my home was so helpful to me since I don’t have transportation to and from the dealership. Would highly recommend Sullivan Brothers!!!
8/30/2024
Daniel C. VERIFIED CUSTOMER
Excellent service as always. Thank you.
8/30/2024
Heidi M. VERIFIED CUSTOMER
Just for the fact that the job was too expensive, something I had done a few weeks ago and charged for wasn’t going to be deducted from the service. I guess just disappointed not dissatisfied
I’ll use Sullivan again for future needs and buying my next car
8/30/2024
Karen B. VERIFIED CUSTOMER
Thank you
8/29/2024
Shamia H. VERIFIED CUSTOMER
It was great , she was very nice, call me back when the car was done .. I will definitely be back to my next service.