Hannah was fantastic, I appreciate the understanding when I was late and was pleased with how fast my service was done.
10/18/2023
Elizabeth J. VERIFIED CUSTOMER
Hannah was very polite and professional on the phone. That being said, the way my service was handled was a complete fiasco. Apparently, Hannah had gone to lunch, even though she knew it was coming, and they could not find my paperwork, my keys, or my vehicle. So that meant that they had to find my vehicle and find out what has been finished. They were also supposed to clean my vehicle. According to Hannah, when I spoke to her on the phone, said it was completed. but after they found my vehicle, they stated it was still being cleaned. All in all I was hoping to just be there 15 minutes tops to pick up my vehicle. I spent over 45 minutes trying to find out where it was so that I could leave and get my errands done. I do believe communication is key, which did not happen that day. I went to this Honda dealership hoping to get things done quickly since it is closer to my home. But if this is the type of service I’ll receive, maybe I should just go to AutoNation instead.
10/17/2023
Choua L. VERIFIED CUSTOMER
Good service , done well.
10/17/2023
Charles L. VERIFIED CUSTOMER
Great customer service
10/17/2023
David M. VERIFIED CUSTOMER
Hannah is very thorough and checked to make sure that I was comfortable waiting and satisfied with the service. Honda is lucky to have her. Thanks Hannah ????????
10/16/2023
David D. VERIFIED CUSTOMER
Hannah was great and the service was quick and thorough. Good job
10/15/2023
Steve F. VERIFIED CUSTOMER
Joe was very professional and friendly.
10/15/2023
Rebecca Y. VERIFIED CUSTOMER
Very satisfied
Thank you
10/14/2023
Betty W. VERIFIED CUSTOMER
Joe was such a pleasure to work with. He is always extremely helpful and goes above and beyond. Extremely nice gentleman and well deserving of these comments. Keep him!!
10/14/2023
Angelita D. VERIFIED CUSTOMER
Hannah did an excellent job!
10/14/2023
Huseyin Y. VERIFIED CUSTOMER
Have to take 3 times to fix issue won’t ever go there again
Loaner car was disgusting never seen dirty car like that and I choose airport because new service manager was amazing rest don’t care
10/14/2023
David C. VERIFIED CUSTOMER
Took vehicle in for recall, oil change, and differential fluid change. They know what features I have on my Pilot, so why would they not have the parts to preform the recall on the vehicle. Now the part had to be ordered and another 3-4 hour service needs to be done at a later time. I was very disappointed.
10/14/2023
Randy C. VERIFIED CUSTOMER
Enjoyed discussing my vehicle and up-to-date maintenance record about my vehicle.
10/14/2023
Tamara D. VERIFIED CUSTOMER
Mary was fantastic! She kept me informed although I feel if your car is kept overnight for repairs (especially when it only had 1200 miles on it) you should be given a car to drive. Also, after a service repair the car should have been at least washed. I was also promised something from my salesman and I was told it wouldn’t be honored because the salesman is no longer there. Very bad customer service in that area. I still have not been told when the 3rd Evening of the month about learning about the dealership. Mary was the only positive thing about my experience with the dealership so far.
10/14/2023
Trevor K. VERIFIED CUSTOMER
Very nice and Professional
10/14/2023
Carole M. VERIFIED CUSTOMER
Appreciated the response your young lady went to for me. Unfortunately I do not know her name,
10/14/2023
Edgar G. VERIFIED CUSTOMER
A great guy. Very helpful, professional & knowledgeable.
10/14/2023
Deena F. VERIFIED CUSTOMER
Awesome service as always.
10/14/2023
Johnny S. VERIFIED CUSTOMER
Meagan was courteous, helpful, friendly, respectful, and professional. She made me feel special. Her help was outstanding!