Joe LaFollette always does a great job taking care of our service needs and communicates quickly!
1/1/2025
Alycia C. VERIFIED CUSTOMER
Everything was very nice and professional.
1/1/2025
Rebecca S. VERIFIED CUSTOMER
Meagan is a Pro! Great service, great follow-up! Thanks!
1/1/2025
Mitzi M. VERIFIED CUSTOMER
Cost was over $100.00 more than I had been led to believe it would be and then the calculation of the bill was inaccurate times 2 before finally getting to a total. But that total was, as stated more than I had been led to believe it would be. Also, the time it took was over more than an hour longer than it should have been. Need to make some improvements!
1/1/2025
Larry S. VERIFIED CUSTOMER
Joe is always great to work with.
1/1/2025
Rachel R. VERIFIED CUSTOMER
Got us in on an emergency. Repaired in the same day!
1/1/2025
Candi S. VERIFIED CUSTOMER
Joe was great, as always. Thanks to his perseverance I finally got a fuel pump to take care of the recall. He is professional, knowledgeable and friendly. I enjoy working with him when my car needs service.
1/1/2025
Shelia T. VERIFIED CUSTOMER
Hannah is amazing! She is the reason we switched Honda service centers to the Alcoa Honda location. She has a great attitude and made us feel welcomed.
12/31/2024
Gerald D. VERIFIED CUSTOMER
Meagan was very helpful and pleasant. She is an asset to the service team.
12/31/2024
Ronald E. VERIFIED CUSTOMER
Your welcome.
12/31/2024
Raymond M. VERIFIED CUSTOMER
Kevin took care of my issue just as he said he would. Great Service
12/31/2024
Scott S. VERIFIED CUSTOMER
I looked at the new wiring harness after getting home and there are wires which are not in the harness sleeve. This harness section is also not clipped into the tailgate where it looks like it should be. With the tailgate being put down of swung out many hundred times (or thousand) over the trucks life time, it just looks like a point of failure. At some point the harness could be pinched. In addition, the caulking weatherstripping was gouged as if someone rushed or didn't use the correct procedure or tools.
12/30/2024
Brandy Y. VERIFIED CUSTOMER
I just wanted to take a moment to express my heartfelt appreciation for the exceptional service you've provided. Your attention to detail and genuine care for your clients truly set you apart. It’s rare to encounter someone who demonstrates such dedication and passion in their work. Thank you for making every interaction a pleasant experience!
12/30/2024
Brenda Long. VERIFIED CUSTOMER
Great service and great staff who write your vehicle up when brought it
12/29/2024
Harold B. VERIFIED CUSTOMER
Thanks for the excellent service! You all ROCK!!!
12/29/2024
Tiifany L. VERIFIED CUSTOMER
Great customer service!
12/29/2024
Paul M. VERIFIED CUSTOMER
Professional
Polite
Proficient
12/29/2024
Kimberly M. VERIFIED CUSTOMER
Wyatt was great but even though I requested the recall be taken care of at the same visit after receiving multiple text messages asking me to make an appointment for it, the recalled item was not handled. Also, I received a text requesting payment. When I clicked on the link there was a message “we have found items that need your immediate attention” but there was no information even though the instructions said to view the report. After calling, it was determined there were no issues. There seems to be issues with your app.
12/28/2024
James M. VERIFIED CUSTOMER
Car was done earlier than expected..very nice dealership,polite staff...