I had excellent customer service during my previous visit, which is why I returned for service. However, this time my experience was a bit less than expected. Service took longer than originally communicated, which was a bit frustrating. When I received my car, I noticed the interior was extremely dirty.
It appeared like someone had been in the mud and cleaned their shoes inside my car. Additionally, the checkout process took longer than anticipated, and I had to wait while my car was retrieved from the parking lot after being told it was ready. While the service wasn’t horrible, it definitely didn’t match the level of excellence I received on my last visit. I hope this feedback helps improve the experience for future customers.
2/28/2025
Sharon B. VERIFIED CUSTOMER
Joe was very thorough and explained everything to me.
He was professional and very helpful to me today!
2/27/2025
William R. VERIFIED CUSTOMER
????
2/27/2025
Lennis H. VERIFIED CUSTOMER
My car looked great and the hitch was put on we really appreciate the Honda dealers
2/27/2025
Betty W. VERIFIED CUSTOMER
Very pleased with Nathan and everyone was so friendly. We are moving to GA in a few days and this was relaxing and quick!
2/27/2025
Olen M. VERIFIED CUSTOMER
Waited for a year to get the parts for the recall on my Ridgeline. Had a 11 AM appointment and was told it was a 2-3 hour job. Tried to get status from 2-6 and could not get status. Finally was called at 5:45 and was told it was ready and that they closed at 6. They did tell me that I could keep the loaner until the next morning but had a medical test the next day and had to rush in traffic to get my Ridgeline back. Overall it was a very negative experience. I have driven only Honda vehicles for years but will look around at other companies for my next new car.
2/27/2025
John R. VERIFIED CUSTOMER
Please with service team and the person checking you car in.
Please with all the people checking your car in and picking up your car
2/26/2025
Phyllis M. VERIFIED CUSTOMER
Nathan was super nice and very efficient!
2/25/2025
Samuel S. VERIFIED CUSTOMER
Very engaging and conscientious. Maybe better stated: sweet-natured and concerned for the customer.
2/25/2025
Andrea H. VERIFIED CUSTOMER
I had an appointment for 1:30 to remove the looked lug nuts and replace these with regular ones. I never had a key for them when I bought this van from you. This should have been a fairly quick job. I do not understand why it took an hour and a half to do this. Obviously making an appointment is useless! This delay caused me to be late to my medical courier job...
2/25/2025
William C. VERIFIED CUSTOMER
Very pleasant experience today. Nathan was very helpful in getting me checked in and is knowledgeable about all of your services! Also I greatly appreciated the concierge service! Our driver Ashton was friendly and punctual! Your staff are all very friendly. Always a pleasure doing business there!
2/25/2025
Janie H. VERIFIED CUSTOMER
Courtney made an appointment for my service on the same day I called. Very professional and timely service.
2/23/2025
Austen B. VERIFIED CUSTOMER
Hannah was very courteous and checked in often to update me on the status of my vehicle’s service.
2/23/2025
Heidi A. VERIFIED CUSTOMER
Parts ordered. Be back soon for the work. Hannah was a pleasure and fun to work with. Looking forward to working with her again.
2/22/2025
Toribio Auto. VERIFIED CUSTOMER
Good service
2/22/2025
Robert T. VERIFIED CUSTOMER
Megan is awesome. Very informative, but not pushy.
2/22/2025
Horace W. VERIFIED CUSTOMER
Hannah is very knowledgeable and does a great job . If I had a dealership I would be very happy if she would run my service department
2/22/2025
Marianna M. VERIFIED CUSTOMER
Thanks
2/22/2025
Megan B. VERIFIED CUSTOMER
Service was fast and the waiting area was very comfortable. Appreciated the communication throughout the process
2/21/2025
William K. VERIFIED CUSTOMER
It was hard to make the appointment. We called multiple times one day to try to make an appointment but could never get through to the Service Department- no one answered the phone or returned voicemails. The online appointment system wasn't flexible- I couldn't say what the reason for the visit was. We were satisfied with the service - once we were able to get it done.