The actual service was great. However, being told there would be a charge to use a credit card was disturbing. Having the service personnel have to deal with it (with no prior notice to customers was unfair to your staff. Management handled this VERY poorly!
3/5/2024
Alecksana P. VERIFIED CUSTOMER
I get really tired of the upselling. I went in planning on spending about $200. The recommendations were for $1,200. As someone who knows cars, I still checked with someone to make sure I didn't need any of that. For someone who doesn't know? You're making money by preying on people's fear. I really hoped this dealership would be different. I guess not.
3/5/2024
Brendon M. VERIFIED CUSTOMER
The service team is always on point. Great leadership, outstanding desk agents, and the drivers are excellent as well. The truck comes back better than new. Thank you Toyota of Walla Walla!
3/5/2024
Not-Provided M. VERIFIED CUSTOMER
Thanks
3/5/2024
Renee B. VERIFIED CUSTOMER
Each time I bring my car in I request them not to rotate the tires. I watched the man write that down yesterday, they still did it. I’m getting ready to go on a long trip and knew I have a slow leak on a rear tire. If I buy another Toyota, I feel this will just continue. Very frustrating.
3/5/2024
Eric A. VERIFIED CUSTOMER
Oscar was very cordial and kept me updated on progress. Pleasant to work with.
3/4/2024
William C. VERIFIED CUSTOMER
Oscar was excellent. He was friendly and extremely helpful.
3/3/2024
Robert F. VERIFIED CUSTOMER
Austin went beyond way above any other service member!!! Five Star!!! A+. Thank you Austin!!
3/2/2024
Carroll S. VERIFIED CUSTOMER
they are always nice and pleasant
3/2/2024
Pamela P. VERIFIED CUSTOMER
Oscar was patient and explained details to me. When I paid, Oscar described ways to pay. Very helpful. I watched and heard Oscar speak in Spanish to a customer. I was impressed with how well he spoke and how nicely he treated the person who did not speak English. In addition to helping me expertly, Oscar had to pass off my vehicle to my 17 year old son, Rem McBride. My son had to come by Toyota after I left because Rem was at WaHi. Rem received 2 keys + remotes and Oscar helped him. An additional comment, Oscar works very hard!
3/2/2024
Treasure Valley. VERIFIED CUSTOMER
Nestor takes great care of me!
3/1/2024
Shawn R. VERIFIED CUSTOMER
Oscar did an excellent job in communicating issues identified and nuancing the immediate solutions to fix, and then working towards additional fixes that I will have done next month. Great job!
3/1/2024
Kellie G. VERIFIED CUSTOMER
NA
3/1/2024
Jeannette T. VERIFIED CUSTOMER
Good and fast customer service!
3/1/2024
Donna H. VERIFIED CUSTOMER
Thank you… Well done
3/1/2024
Angelica Q. VERIFIED CUSTOMER
It is a great customer service. Even they are busy they take time to answer all questions.
Thank you
3/1/2024
Steven D. VERIFIED CUSTOMER
Austin was great and helpful. My vehicle was in and out quickly for my first service.
3/1/2024
Stacy M. VERIFIED CUSTOMER
I got bored waiting. I was told an hour or less. It was more like an hour and a half to three quarters. Not upset. Not even grumpy really. But also not completely satisfied.