**** was very professional and did everything he could to make me happy during the repair of my rear view mirror. He was accurate on price and timing, please give him a raise!!!!????
10/12/2023
William L. VERIFIED CUSTOMER
Clayton was very informative regarding what my repair was going to take and kept me appraised of cost issues along the way. Shuttle service back to my home along with pickup was great.
10/12/2023
Rodrigo M. VERIFIED CUSTOMER
None. Everything was as expected.
10/12/2023
Andrea H. VERIFIED CUSTOMER
Zachary made some inappropriate comments about selling all of my vehicles when asked about mouse proofing my Tundra. He seemed annoyed by my asking. His demeanor came off as annoyed, having to deal with customers.
10/12/2023
Brian W. VERIFIED CUSTOMER
I really like the new inspection report with the pictures. I didn't love all the problems that were found but I was a big fan of the system.
Zach was great to work with. I would ask for him again.
10/12/2023
Jacqueline M. VERIFIED CUSTOMER
Mr Swanson was helpful, knowledgeable & thorough. He picked up on some damage I missed and had good information on dealing with my insurance company.
10/11/2023
Steve B. VERIFIED CUSTOMER
This was our first time taking our vehicle to your facility and was very pleased with the whole process. Hallie was very helpful and pleasant to work with.
10/11/2023
Stephanie S. VERIFIED CUSTOMER
Zachery was very communicative and did a great job. Thanks!
10/11/2023
Dennis W. VERIFIED CUSTOMER
I'm happy that the oil change went well and that the Flagstaff branch of Findlay honored my complementary oil changes. My bigger issue is that, although I purchased the vehicle at Findlay's Prescott location, I can't get an assessment in Flagstaff of a potential problem with the new truck unless I pay $160 for the analysis. It's the same company! Same owner, same profits, I assume, going to the same people, and yet I'm treated as if they're two totally separate entities. Doesn't make a lot of sense. But I bought the truck in Prescott, so I guess I need to get used to 200-mile trips to address anything other than an oil change....
10/11/2023
Dean B. VERIFIED CUSTOMER
Mike kept us updated on the progress of our repairs via emails and phone calls. He was always very professional and friendly whenever we communicated with him. The repairs were taken care of in a very timely manner.
10/11/2023
Maria N. VERIFIED CUSTOMER
The service rep that took care of me, kept me informed, gave an accurate estimate of wait period. I appreciated wifi, plugging station, coffee and popcorn so i was able to work. Thank you very much!
10/11/2023
Sandra S. VERIFIED CUSTOMER
James has always been helpful and diligent about explaining things.
10/11/2023
Neal S. VERIFIED CUSTOMER
It took almost an hour after I arrived at your dealership before I could sign the CC papers and leave With my Prius. The wait was way too long. Solutions are many and obvious
10/11/2023
David H. VERIFIED CUSTOMER
Mike and his team were great!
10/11/2023
Melinda K. VERIFIED CUSTOMER
Mike was super nice, but seemed overly busy. I dropped off the vehicle, walked across the street to shop and goof around. After two hours and 15 minutes, I sent a text message asking how things were going as I had not heard a thing. Did not hear back by the time I walked back across the street, and then Mike went in the back to speak to the tech who wound up being UTL. I walked back behind the building a few minutes later and saw someone working on the vehicle, and then at about the same time Mike said it would be about 45 minutes. It was all “okay”, but would have been so much better if I was updated every hour and for sure it was not cool that I had to text well after two hours of hearing nothing. To top it off, no snacks left and no bottled water! I walked over to Home Depot for nuts and a bottle of water. It’s the little things! Hope next time is a better experience. Thank you for your time. :)
10/10/2023
Louva K. VERIFIED CUSTOMER
The recall work is not complete..but otherwise I was satisfied