Findlay Toyota Flagstaff Auto Repair Service

Everything was perfect!

Oil pan drain plug was left loose.I called to reports this and never got call back

I just didn't like the waiting time for an oil change. I waited for two hours.

Purchased the 2012 Jeep Wrangler from Toyota about 6 months ago with the free oil changes for a year for my 16 year old daughter. My daughter said that it was making a weird noise especially when she turned left. We had an oil change already scheduled so we asked if they could diagnose the weird noise. When we picked it up she was told that everything was fine, no problems. However driving it off the lot she said it was still making the same noise. I scheduled another appointment for the vehicle to be inspected. Was told that there was a leak in the power steering line and that it had been there long enough that the power steering system needed to be replaced because all the fluid had drained out. Asked the service manager, James Gonzales, why it wasn’t discovered when we had it in for the oil change and he said he didn’t know, he wasn’t the one who had it that time. He didn’t look up the previous visit or try to figure anything out. Just wanted to collect my payment and get me on my way. I asked if the leak was caught the 1st time then maybe I wouldn’t have to replace the pump and he said “wee can’t say for certain, probably wouldn’t have been any different “ Feels like there’s no respect for our time and money and we do not feel valued as a customer

Excellent service in every way. James did a great job.

Thank you for your help

James was excellent and very helpful.

Very professional service. Thank you

**** was very professional and kept us well informed about the car service.

Very respectful, thank you

Zack was very professional and helpful. He helped with something I didn’t know to do as well.

Nice job

The service rep answered my questions, but it felt like he was bothered that I was asking questions. Also, I was told the service would be no longer than 1 1/2 hrs and I didn’t get out of there until nearly 2 hrs later, for a simple inspection.

At first I was a little taken back. I asked a question regarding the cost, and the response he gave. Matter of fact and dry. Didn’t feel welcomed. I know it’s part of your service to check everything and the list was pretty disheartening and now as I drive down the road I feel unsafe. To fix my car it cost more than my car is worth. Thanks for that ????

Since i've been gettong my car service at findlay toyota i been really satisfied with everything,great staff all around.thank you for everything.

**** was an excellent associate! Fast, friendly and efficient!!

Professional, friendly and effective

Fast, friendly and professional

Comprehensive service as far as I know. Explained things and gave appropriate paperwork.Timely service.

Was organized and completed in a timely manner.