This is a 10-month-old vehicle. It was recommended that I have new wipers, alignment, rebalancing of tires on this lease vehicle. I do not like being upsold. I do not like being told that something needs to be done every time I come in for service. Advisors are nothing more than salesman. If my car actually needs something I would do the work to get it done. Also, I asked about a cabin filter because it smells like an evaporative cooler. That item alone was nearly $100. I can buy those at a Auto Prt store for about 20/30 bucks. You have enough customers and enough inventory that you shouldn't need to upsell on everything. Leslie and ty never tried to upsell. You used to offer free services for small items. That day is gone. Every time I come in I'm on the defense.
5/19/2024
Piero C. VERIFIED CUSTOMER
Excellent, expeditious service
5/19/2024
Kevin P. VERIFIED CUSTOMER
Super helpful and always kept me in the know.
5/19/2024
Robert S. VERIFIED CUSTOMER
Good customer service
5/19/2024
Steven N. VERIFIED CUSTOMER
**** did a great job. I was happy with a job well done and quick.????
5/18/2024
Jonathan G. VERIFIED CUSTOMER
Thanks
5/18/2024
Brandi K. VERIFIED CUSTOMER
**** was amazing. I went in as a walk in for an oil change and he got me in right away and my car was ready for pick up . Thank you ****.
5/18/2024
Barnes Living. VERIFIED CUSTOMER
Hes the best!
5/18/2024
Harry B. VERIFIED CUSTOMER
Your customer service is superb, one of the reasons why I keep coming back to Findlay Toyota of Flagstaff. You all are doing a wonderful job keep it up.
5/18/2024
Llewellyn C. VERIFIED CUSTOMER
I would be interested in trading in but I’m looking for a single cab 4x4 Tacoma . Until one happens to show up, I will be waiting on your call. Thank you for your service.
5/18/2024
Barb B. VERIFIED CUSTOMER
Excellent service. Superior communication and accommodating my tricky schedule. Knowledgeable and patient with my questions. I'm incredibly grateful!
5/18/2024
Calvin S. VERIFIED CUSTOMER
She was very helpful n professional
5/18/2024
William P. VERIFIED CUSTOMER
Ms Hepler was very helpful and kept me informed on the issue. Took seven hours to get an answer, but I was a walkin so no surprise. Thanks to the dealership for washing a dusty Taco and cleaning the interior.
5/18/2024
Leonard B. VERIFIED CUSTOMER
Holly was exceptionally courteous and friendly. She appeared knowledgeable about the service that I was received.
5/18/2024
Kent B. VERIFIED CUSTOMER
I appreciate the excellent service provided by Finlay Toyota.
5/17/2024
Arno D. VERIFIED CUSTOMER
Well done!
5/17/2024
Adrianna B. VERIFIED CUSTOMER
Did a good job, thank you!
5/17/2024
Jack H. VERIFIED CUSTOMER
Hailee and the team did a great job
5/17/2024
Barbara H. VERIFIED CUSTOMER
Straight forward, clear communication.
Job well done.
5/17/2024
Sylvia D. VERIFIED CUSTOMER
Great service, fast, was able to be dropped off somewhere in the meantime.